As you work to create and enhance business services that allow your organisation to be more viable, a service portfolio management solution can help. By enabling you to recognize the where, when, how and why make changes to your organisation’s services, a service portfolio management tool can help you make better decisions about IT investments and guide IT Transformation to support your organisation as you move forward.
Palmira together with Software AG provides a leading solution for service portfolio management in the Alfabet IT Planning and Portfolio Management Platform. Available as an on-premises or Software-as-a-Service (SaaS) solution, Alfabet’s service portfolio management capabilities enable you to increase your return on IT investments and reduce risks as you make changes to your IT and service portfolio.
WHY EMPLOY SERVICE PORTFOLIO MANAGEMENT?
Employing service portfolio management may involve a radical re-do for all business units involved, but its benefits – and the benefits of a transparent service catalog – are measurable:
- Customers understand exactly what you, as a service provider, will deliver
- There’s cradle-to-grave transparency into value, costs, and risks
- Services in the pipeline can be monitored as well as operational services
- It helps to justify proposed services and major changes to existing services
Ultimately, tracking the value, cost, and risk of every service your service organisation provides also helps to position it as indispensable to your customers, because you know – quickly – how valuable a service is.
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