Dont worry! we will get it resolved.
If you are covered in our “Local Partner Support” services, our support expert will get it touch with you within the SLA terms.
Palmira provides elite local support services in UAE, Jordan and Saudi. Our support services depends on your SLA agreement it may cover: code review, bug fixing, upgrade,…etc for several products including but not limited to: ARIS (Business Process Management), webMethods (ESB, Api Management), ALFABET (Enterprise Architecture), Metrix+(Strategic Planning and Corporate Performance Management), Org+, Sync+, Liferay (Digital Experiance), KNIME (Data Science), Cloudera (Big Data).
Note, if the incident is related to the product from other vedors, your incident might be redireted to them.
if this incident is related to Metrix+, Org+, Sync+, you are fully covered here.
Our offices in Dubai, Abu Dhabi, Riyadh, Amman and Lisbon are here to provide required support.
