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ARIS

BETTER BUSINESS PROCESSES BEGINS HERE

Software AG’s ARIS Business Modeling Platform is ideal for organizations that want to document, analyze, standardize and improve their processes.

With better processes across business, IT and SAP systems, your organization can respond faster to changing mission and business. Use the ARIS Business Process Analysis (BPA) Platform to document and design your strategy, processes and architectures. It’s ideal for analyzing, simulating and optimizing your business processes with our mapping software. With ARIS Business Process Analysis, you can leverage the wisdom-of-the-crowd to support continuous process improvements and benefit from governance to keep processes under control. You also can build an effective enterprise management system while keeping customer experience management a priority. All these capabilities are key to your survival in the digital world.

WHAT YOU CAN DO WITH THE PLATFORM

DESIGN & ANALYZE

  • Define, design and document agency wide architectures
  • Support for all industry standard frameworks (e.g. DoDAF, TOGAF, ArchiMate, etc.) and custom frameworks
  • Align mission and IT strategy with operational processes and IT architecture by combining ARIS Business Process Analysis and Alfabet capabilities
  • Analyze costs to improve process efficiency and cost effectiveness
  • Document business processes and dependencies between organization, processes, data and IT-applications

IDENTIFY & MANAGE PROCESS IMPROVEMENTS

  • Identify bottlenecks and run “what if” analyses
  • Provide version control and change history documentation
  • Govern process management to support change management and continuous improvement programs

ACCESS & COMMUNICATE

  • Evaluate process use and quality, and then use KPIs to drive process optimization
  • Share process information with a flexible, role-based process portal
  • Create a common understanding of your business

CAPABILITIES 

DESIGN

ARIS offers an easy-to-use tool for enterprise-wide business process design. You can create models quickly and present them so they are easy to understand:

  • Create, analyze, manage and administer your process architecture
  • Document and align your corporate strategy with business processes and IT
  • Describe the resources needed for the processes and environment in which they operate

ANALYSIS

Analyze process information, such as time and costs, using standard or customized analysis and queries:

REPOSITORY

Manage process assets in the extensible method-based and multi-language ARIS repository:

  • Keep track of version control and change history
  • Create a “single truth” for process information
  • Collaborate and report without misunderstandings
  • Make process information a re-usable corporate asset

PUBLISHING

Share process information with a flexible and customizable role-based process portal:

  • Publish process information quickly, flexibly, reliably
  • Create easy and intuitive views of process models
  • Improve acceptability through business-oriented presentation

COLLABORATION

Unlock the power of collaborative process improvement:

  • Engage anyone, anywhere, anytime
  • Design, publish and create dashboards all in one tool
  • Link people, processes and IT

REPORTING

Evaluate processes in terms of quality and usage using KPIs:

  • Understand and increase the business value of processes
  • Identify optimization potential using proven analysis
  • Implement best-practice processes and procedures

SIMULATION

Analyze business processes to improve process efficiency and cost effectiveness:

  • Identify your best processes
  • Understand and increase the business value of processes
  • Determine best use of resources

MODEL-TO-EXECUTE

Align ARIS process blueprints with execution in webMethods BPMS:

  • Easily collaborate and align processes
  • Implement changes quickly
  • Automate processes successfully

TEST DESIGN

Re-use defined business processes and design test cases graphically or automatically to:

  • Improve process quality in later project phases
  • Save time by re-using existing data and processes
  • Reduce risks of incomplete testing

GOVERNANCE

Manage the process of process management:

  • Implement processes in a lightweight, model-driven way
  • Make changes without IT’s involvement
  • Reduce implementation efforts by 50 percent
A good process is no longer good enough; it’s the customer experience reflected in your processes that really matters. By designing and analyzing customer journeys from the outside-in perspective, you get chance to enhance their customer experience in order to differentiate from competition in terms of customer satisfaction and to reflect on your own processes from another point of view. But in fact, the Business Process Analysis (BPA) world missed developing a CXM solution that delivers the capabilities and the methods to design and analyze processes from an “outside-in” perspective. To close this gap, Palmira utilizes ARIS to enables clients improve their customer experience by designing customer journeys.
By taking customer emotions and expectations into account and using techniques such as customer journey mapping, customer touch-points analysis and identifying the critical Moments of Truth (MoT), your organization can deliver a better customer experience. Using such approaches to improve customer satisfaction helps you:
  • Ensure better customer interactions, enhance customer satisfaction
  • Stay tuned to customers and recognize new ways to satisfy customer needs
  • Enhance customer loyalty, increase sales and revenue
  • Enhance measures and KPIs, reduce brand risk
  • Preserve business agility
  • Identify gaps and issues, recognize opportunities
  • Take advantage of new innovations

Customer Journey is essential for any industry and heavily utilized by Government, Banking, Oil and Gas and Telecommunication sector.

Get in touch

Palmira Software AG ARIS UAE Dubai Abu Dhabi
Palmira Software AG ARIS Lisbon Portugal Dubai Abu Dhabi
PHONE: +971 443 2535
EMAIL: info@palmira-itc.com
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