ARIS

BETTER BUSINESS PROCESSES BEGINS HERE

Software AG’s ARIS Business Modeling Platform is ideal for organizations that want to document, analyze, standardize and improve their processes.

With better processes across business, IT and SAP systems, your organization can respond faster to changing mission and business. Use the ARIS Business Process Analysis (BPA) Platform to document and design your strategy, processes and architectures. It’s ideal for analyzing, simulating and optimizing your business processes with our mapping software. With ARIS Business Process Analysis, you can leverage the wisdom-of-the-crowd to support continuous process improvements and benefit from governance to keep processes under control. You also can build an effective enterprise management system while keeping customer experience management a priority. All these capabilities are key to your survival in the digital world.

WHAT YOU CAN DO WITH THE PLATFORM

DESIGN & ANALYZE

Define, design and document agency wide architectures
Support for all industry standard frameworks (e.g. DoDAF, TOGAF, ArchiMate, etc.) and custom frameworks
Align mission and IT strategy with operational processes and IT architecture by combining ARIS Business Process Analysis and Alfabet capabilities
Analyze costs to improve process efficiency and cost effectiveness
Document business processes and dependencies between organization, processes, data and IT-applications

IDENTIFY & MANAGE PROCESS IMPROVEMENTS

Identify bottlenecks and run “what if” analyses
Provide version control and change history documentation
Govern process management to support change management and continuous improvement programs

ACCESS & COMMUNICATE

Evaluate process use and quality, and then use KPIs to drive process optimization
Share process information with a flexible, role-based process portal
Create a common understanding of your business

CAPABILITIES

DESIGN

ARIS offers an easy-to-use tool for enterprise-wide business process design. You can create models quickly and present them so they are easy to understand:

Create, analyze, manage and administer your process architecture
Document and align your corporate strategy with business processes and IT
Describe the resources needed for the processes and environment in which they operate

ANALYSIS

Analyze process information, such as time and costs, using standard or customized analysis and queries:

Quickly identify improvement potential
Understand and increase the business value of processes
Improve and benchmark your business
Watch the tutorial on ad hoc analysis.

REPOSITORY

Manage process assets in the extensible method-based and multi-language ARIS repository:

Keep track of version control and change history
Create a “single truth” for process information
Collaborate and report without misunderstandings
Make process information a re-usable corporate asset

PUBLISHING

Share process information with a flexible and customizable role-based process portal:

Publish process information quickly, flexibly, reliably
Create easy and intuitive views of process models
Improve acceptability through business-oriented presentation

COLLABORATION

Unlock the power of collaborative process improvement:

Engage anyone, anywhere, anytime
Design, publish and create dashboards all in one tool
Link people, processes and IT

REPORTING

Evaluate processes in terms of quality and usage using KPIs:

Understand and increase the business value of processes
Identify optimization potential using proven analysis
Implement best-practice processes and procedures

SIMULATION

Analyze business processes to improve process efficiency and cost effectiveness:

Identify your best processes
Understand and increase the business value of processes
Determine best use of resources

MODEL-TO-EXECUTE

Align ARIS process blueprints with execution in webMethods BPMS:

Easily collaborate and align processes
Implement changes quickly
Automate processes successfully

TEST DESIGN

Re-use defined business processes and design test cases graphically or automatically to:

Improve process quality in later project phases
Save time by re-using existing data and processes
Reduce risks of incomplete testing

GOVERNANCE

Manage the process of process management:

Implement processes in a lightweight, model-driven way
Make changes without IT’s involvement
Reduce implementation efforts by 50 percent

Customer Journey

A good process is no longer good enough; it’s the customer experience reflected in your processes that really matters. By designing and analyzing customer journeys from the outside-in perspective, you get chance to enhance their customer experience in order to differentiate from competition in terms of customer satisfaction and to reflect on your own processes from another point of view. But in fact, the Business Process Analysis (BPA) world missed developing a CXM solution that delivers the capabilities and the methods to design and analyze processes from an “outside-in” perspective. To close this gap, Palmira utilizes ARIS to enables clients improve their customer experience by designing customer journeys.

By taking customer emotions and expectations into account and using techniques such as customer journey mapping, customer touch-points analysis and identifying the critical Moments of Truth (MoT), your organization can deliver a better customer experience. Using such approaches to improve customer satisfaction helps you:

Ensure better customer interactions, enhance customer satisfaction
Stay tuned to customers and recognize new ways to satisfy customer needs
Enhance customer loyalty, increase sales and revenue
Enhance measures and KPIs, reduce brand risk
Preserve business agility
Identify gaps and issues, recognize opportunities
Take advantage of new innovations

Customer Journey is essential for any industry and heavily utilized by Government, Banking, Oil and Gas and Telecommunication sector.

Get in touch

PHONE: +971 443 2535

EMAIL: info@palmira-itc.com