WebMethods ESB

Enterprise Service Bus (ESB)


Api Management webMethods

webMethods has a long history of providing innovative, industry-leading integration solutions to organizations, both public and private, across the globe.

API Management

webMethods API Gateway

webMethods API Gateway enables you to securely expose your APIs to third-party developers, partners, and other consumers for use in web, mobile and Internet of Things (IoT) applications.  With webMethods API Gateway you can easily create APIs, define Service Level Agreement (SLA) policies, and seamlessly publish your APIs to webMethods Developer Portal.

Key benefits

  • Secure your APIs from malicious external attacks
  • Eliminate threats from specific IP addresses and mobile devices
  • Reduce or eliminate the need for unnecessary holes in your firewall
  • Ensure API access is limited to authorized and authenticated consumers
  • Change protocols, message formats or service locations without impacting consumer-provider relationships
  • Make the same underlying services available to new applications or APIs over a different protocol or security standard—without costly recoding
  • Collect API usage data for monetization and external billing solutions
  • Provide the same quality of service to external and internal developers and consumers
  • Improve customer experience across channels and touchpoints.


Secure APIs – webMethods API Gateway provides DMZ-level protection from malicious attacks initiated by external client applications. With API Gateway you can secure traffic between API consumer requests and the execution of services on API Gateway with Denial of Service (DoS) attacks based on IP address and specific mobile devices as well as message volume. API Gateway also provides virus scanner integration as well as helps avoid additional inbound firewall holes using reverse invoke, or inside-out, service invocations.

Mediation – webMethods API Gateway provides complete runtime governance of APIs published to external destinations. API Gateway enforces access token and operational policies, such as security policies for runtime requests between consumers and native services. API providers can enforce security, traffic management, monitoring and SLA management policies, transform requests and responses into expected formats, can perform routing and load balancing of requests, and can collect events metrics on API consumption and policy evaluation.

Monetization features – webMethods API Gateway provides API monetization features, including defining and managing API plans and packages, for easily supporting API subscriptions and charge-back services.

Dedicated, web-based user interface – webMethods API Gateway provides a single, web-based UI to perform all the administration and API-related tasks from the API creation, policy definition and activation to the creation of consumer applications and API consumption, as well as administrative activities.

Built-in dashboarding and usage analytics – webMethods API Gateway provides information about API Gateway events and API-specific events, as well as details about which APIs are more popular than others. This information is available in interactive dashboards so that API providers can understand how their APIs are being used, which in turn can help identify ways to improve their users’ experience and increase API adoption.

Support for SOAP and REST APIs – webMethods API Gateway supports both SOAP-based APIs as well as REST-based APIs. This support enables organizations to leverage their current investments in SOAP based APIs while they adopt REST for new APIs.

Developer Portal integration – webMethods API Gateway is integrated with webMethods Developer Portal to provide a complete API management solution. APIs created in API Gateway can be synchronized with webMethods Developer Portal for API discovery and access control, as well as for providing API user documentation and testing.

Message transformation, pre-processing and post-processing – webMethods API Gateway lets you configure an API and transform the request and response messages to suit your requirements. To do this, you can specify an XSLT file to transform messages during the mediation process. You can also configure an API to invoke webMethods Integration Server services to pre-process or post process the request or response messages.

Developers’ engagement – APIs can be published to Developer Portal from API Gateway for developers to discover them. Organizations can group APIs and define policy enforcements on them as a single unit, which can then be subscribed by the developers.

Clustering support – Multiple instances of API Gateway can be clustered together to provide scalability. API Gateways can easily allow a load balancer to be placed in front of the clustered API Gateway instance to properly distribute request messages.

DevOPS (CI/CD) – The solution fully supports automated CI/CD with support for automated deployment using both a scriptable deployment tool and thru APIs.

API-Enabled – All capabilities of the API-Gateway are available thru APIs which can be used for different purposes such as: deployment automation, activate/deactivate APIs, extract monitoring data and audit logs, etc.

Flexible and Distributed Deployment – The solution can be deployed: On-premises, In the DMZ, On private cloud infrastructures (e.g. AWS, Azure, Google) and as a PaaS (webMethods API Cloud). The Gateway is also available as a Docker container which provides an easy way of deploying the Gateway on to new environments.

Secure Deployment – When having API-Gateway both on-premises and in DMZ the solutions supports a unique concept called “Reverse Invoke” which makes firewall administration and security easier to manage since you don’t need to allow any incoming traffic from DMZ to the Intranet. The communication channel between the two gateways will be established inside out (from the Intranet to the DMZ).

webMethods Developer Portal

The API economy

Application Programming Interfaces (APIs) enable the efficient sharing of information and data across real-time, distributed cloud and mobile applications. Through that sharing, APIs can connect products or services to massive new communities, driving growth across a wide range of industries. This “API economy” broadens a company’s reach beyond direct sales, OEMs, and distributors to include virtually any developer interested in incorporating a company’s features and services into new social and mobile applications—driving up revenue opportunities.

For the developer community to find, read about, discuss, and test your APIs, you need webMethods Developer Portal. Developer Portal provides a consumer-centric UI for the discovery of APIs.

The portal exposes API documentation to third-party developers, manages the developer on-boarding process, and allows these developers to use the exposed APIs for creative new uses. When developers leverage your APIs with new mashups and apps or to support new devices, your reach is extended, and new channels are opened to your corporate assets. If you want to get on board the new API economy to reach new customers and unlock the business value of your corporate assets, you must make your APIs easily accessible to developers.

Key benefits

  • Single solution for both external and internal developers
  • Analytics at the portal to better understand your users
  • Intuitive user interface
  • Highly customizable look and feel
  • API security is ensured using API keys and OAuth2 credentials support
  • Seamless integration with other webMethods components


Branding – Customize and brand the portal in accordance with your company’s corporate identity (i.e., logos, skins and corporate colors). Add additional pages. Make it entirely your own!

Easy discovery and testing of APIs – webMethods API Gateway provides full text search capabilities that helps developers quickly find APIs of interest. API descriptions and additional documentation, usage examples, and information about policies enforced at the API level provide more details to help developers decide whether to use a particular API. Developers can use the code samples and expected error and return codes to try out APIs they are interested in, directly from within the Developer Portal.

Documentation – Rich descriptions of the APIs, examples of how to use the APIs, file attachments for additional documentation and information about policies enforced on the API level are all available on the portal.

Community Support – A collaborative community environment allows users to rate APIs and contribute to open discussions with other developers. Create groups for collaboration on single or multiple APIs. Administrators can announce administrative events and moderate discussions, as can coordinators who are defined during group creation.

API support – Designed for REST APIs, webMethods Developer Portal also fully supports traditional SOAP based APIs. This allows you to leverage your current investments in SOAP-based APIs while adopting REST for new APIs – Integrated API testing Developers can easily try out APIs directly within webMethods Developer Portal to see first-hand how the API behaves. Code samples and expected error/return codes with descriptions are provided. Try test invocations with different input parameters and quickly see the results.

Built-in usage analytics – Understand where your visitors are coming from, what pages gather most interest, which APIs are popular, and which are not. API providers can use this information to gain valuable API insights, improve the portal’s customer experience and increase API adoption by developers. This is especially useful to line-of-business and marketing executives to determine what is working and what is not, so that immediate corrective actions can be implemented. In addition, the Google Analytics™ plug-in can be used for additional insight on visitor traffic and how your marketing programs are performing.

Search – Developers can quickly find the APIs they need with full text search capabilities.

Design – Count on responsive design for both desktop and mobile access. Use the Web-based administration interface to manage users, groups, and permissions.

API grouping – Group APIs using definable criteria help developers discover APIs in larger API catalogs, such as free vs. paid, business domains, or public vs. B2B partner. Also, you can group APIs based on configurable maturity level, for example, beta APIs vs. final APIs.

Multiple deployment options – Deploy behind the firewall, in the DMZ, in your private cloud or in the public cloud. The choice is yours.

Built-in workflows – Use an approval process workflow to manage API access requests. Access tokens are automatically provisioned to the gateway infrastructure. Use an on-boarding workflow to allow users to sign up as a developer on the Developer Portal.

Track specific APIs – Sign up to track the APIs you are interested in and automatically receive notices of changes to them.

webMethods Micro-gateway

Along with distributed microservices architectures comes the challenge of managing microservices security.  Designed to sit closer to business logic and protect it, webMethods Microgateway is your solution.  This independent gateway—lightweight, agile and fast—works with webMethods API Gateway or as a stand-alone solution to secure your microservices in a distributed environment.  Highly efficient, the gateway uses a very small footprint and is fast to deploy.

Microservices and Micro-gateways go hand in hand

IT needs better and faster ways to scale infrastructures to meet dynamic business demands. That’s why microservices architectures are trending. Small, independently deployable services built around business capabilities are ideal for rapid development and continuous delivery. With a distributed architecture, you need to be able to scale up and down quickly while serving many more systems and gateways you don’t want to overload.

webMethods Microgateway answers this requirement perfectly. With a “micro” footprint, you can:

  • Manage API access to your microservices across a distributed architecture
  • Prevent main gateways from overloading
  • Reduce the impact from routing and traffic through a single gateway while supporting east-west traffic

Key Benefits

  • Secure and mediate API access to microservices
  • Apply routing policies and throttling to manage consumer-provider connectivity
  • Optionally federate Micro-gateways with API Gateway for centralized management and monitoring
  • Deploy in multiple form factors to support different scalability and management goals
  • Easily provision and scale across microservices architecture
  • Very low runtime footprint
  • Fast spin up

Manage API access to microservices with webMethods Microgateway

Multiple form factors

Provision webMethods Microgateway as a Java® instance or as a Docker® container with a micro-Linux® host. As a self-contained Java app, the Microgateway is a “headless” implementation that’s independent, lightweight and agile. In a “Dockerized” configuration, the Microgateway includes a micro-Linux host and is scalable and lean.

Flexible deployment patterns

Microservices architectures need different levels of granularity and control—so webMethods Microgateway gives you options. In a stand-alone deployment, the Microgateway can run independently from the microservice. When the microservice dies, the Microgateway continues to function. This option is preferable when the Microgateway is hosting multiple APIs and needs to be scaled independently. In a sidecar deployment, the Microgateway runs close to the business logic. It scales together with the microservice but likely only contains policies for a single microservice. This option leaves no network gaps and eliminates potential latency issues.

Seamless failover with service registry support

In a microservice landscape, service registries maintain information about service instances and their endpoints. If a microservice becomes unavailable in the cloud, a service registry will enable you to automatically failover to another running instance. If you choose a service registry, the Microgateway sends a request to the service registry to discover the IP address and port where the service is running. Improve service availability in the cloud by configuring a registry for endpoint management.

Traffic monitoring and control

Throttle traffic with policies to manage the load on provider services. Apply limits to service invocations during a specific time interval for identified clients. Log all traffic requests and responses for analysis.


The webMethods API Management Platform provides a powerful solution for API monetization, helping you manage the entire API life cycle more easily and expose APIs to external developers and other consumers.

With webMethods, you can:

  • Manage the process of designing, developing, deploying, versioning, and retiring APIs and services
  • Securely provision APIs, providing authentication, mediation, payload transformation and API monetization
  • Analyze usage of APIs, collecting metrics for performance dashboards, SLA violations and invoicing for API monetization
  • Gain real-time visibility into the status of service transactions as they flow across heterogeneous architecture
  • Get notification of events and alerts so you can take immediate action to address problems
  • Enable process automation and automatically create API documentation and provision policies
  • Integrate easily with back-end systems and applications
  • The rapidly expanding use of Application Programming Interfaces (APIs) is creating a virtual API economy, where APIs are the new distribution channel for products and services. With ever-increasing user demand for apps, companies are exploiting the new API economy by not only developing APIs internally but exposing APIs to thousands of third-party developers through API portal technology. APIs are enabling companies to reach new customers, target new sources of revenue and connect cloud applications to back-end services.
  • But even with growing user demand, turning APIs into profits is no simple feat. API monetization requires an API management solution that not only handles the development and implementation of APIs but streamlines authorization, billing and payment for API usage.

API Packages, Plans & Subscription Module

webMethods API Management provides a rich set of features and tools that let you participate more easily and profitably in the API economy. With webMethods, you can:

  • Ensure standards and best practices are met as APIs move through their life cycle
  • Enable developers to easily find, read about, discuss and test your APIs
  • Accelerate adoption by cataloguing your APIs for discovery, re-use and life-cycle management
  • Browse and search for APIs using built-in or custom taxonomies or powerful keyword search capabilities
  • Receive change notifications when any event impacts your APIs
  • Secure and mediate your APIs, monitoring API traffic to collect metrics for monetization
  • Gain real-time visibility into service transaction to easily find root-cause location of SLA violations

With API Gateway, you can define and manage API plans and packages to easily support API subscriptions. API monetization lets you create groups of APIs and offer them together as a subscription offering. You can even create different plans that support higher or lower numbers of transactions or customer support levels.

Fees Module & Payment Gateways

API Portal ships with default gateways that will help to configure your subscription module to respected gateway so that real-time metering can be achieved. It also possible to send these metrics to external source via REST API.

Enabling payment gateways (WorldPay or Stripe) from plug-in section.

Once the appropriate configurations are done consumer can add their credits while their registration.

Secure API Gateway

webMethods API Gateway is the security and policy enforcer for APIs and their internal applications and systems. The gateway provides a robust API runtime security that only welcomes authorized consumers by using reverse invoke or inside-out service invocations. This protective technique reduces the need to open holes in your firewall.

More specifically, webMethods API Gateway protects you from security threats with DMZlevel protection. You can securely expose your APIs to third-party developers, RAQMIYATs and other consumers with peace of mind. Secure the traffic between API requests and the runtime execution of your services in the gateway. Get protection from malicious attacks such as Denial of Service (DoS) based on IP address, specific mobile devices and even message volume.

Additionally, webMethods API Gateway also provides virus scanner integration, eliminating the need for additional inbound firewall holes using Software AG’s reverse invoke, or inside-out, service invocation technology. As a baseline measurement, webMethods API Gateway provides complete protection against the Top 10 API Security Risks identified by the Open

Web Application Security Project (OWASP).

OWASP’s top 10 API security risks as mitigated by webMethods API Gateway:

  1. Broken Object Level Access Control
  2. Broken Authentication
  3. Improper Data Filtering
  4. Lack of Resources & Rate Limiting
  5. Missing Function/Resource Level Access Control
  6. Mass Assignment
  7. Security Misconfiguration
  8. Injection Flaws
  9. Improper Assets Management
  10. Insufficient Logging & Monitoring

webMethods Integration Server

webMethods Integration Server is the enterprise-class foundation for service-based integration of applications and Web services and is the foundation of the webMethods Integration Platform. The webMethods Integration Platform will allow organisations to break free from the costly constraints of point-to-point integrations and siloed systems. With webMethods you can easily integrate your disconnected IT assets to streamline information exchange.

Our Integration Platform is standards-based and offers the most complete application integration infrastructure available. It “speaks” any technology so all your Web services, JMS messaging, packaged and custom apps and legacy systems – just about anything you might use to run your business – can communicate efficiently.  You can service-enable any technology from any vendor. That means you can extend existing IT assets and innovate quickly and cost effectively to meet new business needs. Plus, because webMethods Integration Server is at the core of the webMethods suite, you can build on your investment by adding additional capabilities and technologies, such as BPM, all of which are designed to work together.

Software AG’s Integration Platform Benefits

  • Connect application silos: Custom, packaged and mainframe applications and databases can all interoperate and exchange information easily.
  • Reduce maintenance costs: Reduce time and cost to integrate new applications by eliminating complex point-to-point connections.
  • Improve time to market for applications: Re-use existing assets and build new applications faster without jeopardizing quality.
  • Address big data: Maintain an authoritative database in-memory that combines data from multiple sources while ensuring its currency.
  • Enable enterprise mobile apps: Provision back-end data and capabilities to power enterprise mobile apps in a secure and well-managed fashion.
  • Improve partner relations: On-board partners faster and improve partner collaboration.
  • Unlock business value of unique data: Expose APIs to third-party developers to build new cloud, web, and mobile apps to reach new customers and opening new revenue streams.
  • Ensure enterprise data quality: Ensure a single version of reference

Terracotta BigMemory

Software AG’s Terracotta In-Memory Data Management Platform is the first-choice platform for distributed in-memory data management with extremely low, predictable latency at any scale.

Terracotta technology has been deeply integrated into the webMethods suite to provide API result caching that can be used to cache any kind of data in a local or distributed cache on commodity hardware without running into java garbage collection pauses or out-of-memory errors.

Key Benefits

  • Data access: in-memory real-time access to information
  • Broad applicability: real-time access to data from multiple client platforms
  • Predictable latency at extreme scale: ability to scale to even higher data limits—up to 100s of terabytes while providing greater fault tolerance
  • Lower TCO and operational flexibility: simple to use on commodity hardware
  • Continuous uptime: continuous availability of data with zero downtime across different deployment topologies


  • Cost-effective scaling: 10-100x more data on a single server (versus classic P2P In-Memory grids like Oracle® Coherence) delivers cost-effective scaling—1,000x faster than disk
  • Support for extended hybrid storage: leverages SSD® & Flash® technologies in addition to DRAM® in order to scale to high TB data levels predictably and economically
  • BigMemory SQL: support for SQL to query in memory data
  • Cross-language client support: access to BigMemory data from multiple client platforms (Java®, .NET/C# and C++)
  • High availability: Full fault-tolerance and Fast Restartable Store technology delivers 99.999 percent uptime
  • Multi-data center support: WAN data replication to keep data in sync across regions while offering support for disaster recovery
  • Management: Terracotta Management Console provides a customizable Web dashboard for advanced monitoring and administration of Terracotta deployments
  • Other features include:
    • Configurable consistency keeps data in sync across your array
    • Ehcache interface (Java’s de facto get/put API) means no need to rip up code
    • Additional platform certifications.

With an integrated infrastructure from Software AG, you can manage the entire lifecycle of your APIs. API Management powered by webMethods allows you to securely expose your APIs to external developers and partners.

Forrester Research named Software AG a Leader in The Forrester Wave™: Hybrid Integration for Enterprises, Q4 2016.

In this highly valued report, you’ll learn the results of “The Forrester Wave™: Hybrid Integration for Enterprises, Q4 2016” extensive research of the top Hybrid Integration Solutions, including each product’s overall ranking, specific capabilities and strengths and weaknesses

webMethods (BPMS)

The webMethods BPMS

The solution delivers everything you need to improve process speed, visibility, consistency, and agility. Capabilities include:

Process execution that let you run perfectly orchestrated processes in a transparent and efficient process landscape

Business rules management that enables you to define and change rules at any time without requiring the help of developers

Closed-loop analytics that let you take actions based on alerts from milestones, goals, and SLAs

A customizable inbox that lets you view, act on and collaborate on assigned tasks

A recommendation engine that guides you to complete tasks faster and more effectively

Task and team management to improve how people interact with your processes

Business activity monitoring to catch process problems in real time and prevent them from impacting customers or revenue.

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ALFABET EA Design and Management

Increase return on IT Investment and decrease IT complixity

Accelerate your IT transformation with Alfabet

Digital transformation is pushing IT to do more. You’re tasked with mastering new tech, collaborating with the business on digital strategies, and recommending strategic investments for the future. How can you do more with confidence? Go with the leader in enterprise architecture management, IT portfolio management and IT planning tools—Alfabet.

We offer unique EA practice by assesing the fitness of application portflio against Business and technical requirements, utilising best practices such as TIME by Gartner.

Industry-analyst-recognized Alfabet helps you invest in IT wisely by managing your current IT portfolio and collaboratively planning for the future.

ALFABET and Enterprise Architecture

Palmira helps you build your Enterprise Architecture including Business Layer (Strategy ManagementBusiness Processes, Performance Management, Service Management), Application Layer, Infrastructure layer (manage your IT portfolio), and Data Layer. On top of your EA, we provide a comprehensive Governance model to manage your internal audit management and Risk Management.

“Enterprise architecture (EA) is a discipline for proactively and holistically leading enterprise responses to disruptive forces by identifying and analysing the execution of change toward desired business vision and outcomes. EA delivers value by presenting business and IT leaders with signature-ready recommendations for adjusting policies and projects to achieve target business outcomes that capitalise on relevant business disruptions. EA is used to steer decision making toward the evolution of the future state architecture”

Gartner “Enterprise Architecture (EA)” in IT Glossary at gartner.com.

Palmira enables organisations to manage their enterprise architecture containing four layers, called the business perspective, the application perspective, the information perspective, and the technology perspective:

  • The business perspective defines the processes and standards by which the business operates on a day-to-day basis.
  • The application perspective defines the interactions among the processes and standards used by the organisation.
  • The information perspective defines and classifies the raw data (such as document files, databases, images, presentations, and spreadsheets) that the organisation requires in order to efficiently operate.
  • The technology perspective defines the hardware, operating systems, programming, and networking solutions used by the organisation.

EA Benefits:

EA has proven benefits and advantages to organisations that include improved decision making, improved adaptability to changing demands or market conditions, elimination of inefficient and redundant processes, optimization of the use of organisational assets, and minimization of employee turnover.

Improve Agility, Increase Productivity, Enhance Transparency, Enforce Culture, Remove Gaps, and Reduce Cost.

In today’s digital and interconnected world, business as usual is not enough anymore!

Organisations should be agile and responsive to the new market requirements, regulation changes, and market trends. Palmira helps you be more agile, responsive, and reduce cost through smart, yet innovative solutions and implementation expertise. Our successful platforms and implementation expertise empowers you with a clear vision for your strategic objectives, keeping your KPIs more aligned towards success and excellence. Our solutions help you grow faster, more agile, and responsive in this ever-changing digital world. It also encourages planning, innovation, and creativity.

Application portfolio management:

The Application Portfolio Management Solution allows admin users to unify on-premises and SaaS applications to eliminate redundant systems and improve organisation and efficiency. Providing a console for mapping an organisation’s application landscape. Helping users standardise technologies, rationalise use cases, and align service level agreements. Understanding the application lifecycle and the impact on other artefacts.

Integrating data from applications in use to help IT managers identify an application’s value, reduce technology overlap, and mitigate risks. The solution presents the landscape in a workflow or mapping model, which allows users to group technologies by use or department and visualise their entire company’s software and service stack

Palmira delivered successful projects throughout the EMEA  region including KSA, UAE, Jordan, and Europe.

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ARIS “Business Process Analysis”


Software AG’s ARIS Business Modelling Platform is ideal for organisations that want to document, analyse, standardise and improve their processes.

Palmira is named as special innovation partner of Sofwtare AG, and proud to innovate 12 solutions in top of ARIS. You may visit ARIS Hub to see more details of those solutions.

With better processes across business, IT and SAP systems, your organisation can respond faster to changing mission and business. Use the ARIS Business Process Analysis (BPA) Platform to document and design your strategy, processes and architectures. It’s ideal for analysing, simulating and optimising your business processes with our mapping software. 

With ARIS Business Process Analysis, you can leverage the wisdom-of-the-crowd to support continuous process improvements and benefit from governance to keep processes under control. You also can build an effective enterprise management system while keeping customer experience management a priority. All these capabilities are key to your survival in the digital world.



Define, design and document agency wide architectures

  • Support for all industry standard frameworks (e.g. DoDAF, TOGAF, ArchiMate, etc.) and custom frameworks
  • Align mission and IT strategy with operational processes and IT architecture by combining ARIS Business Process Analysis and Alfabet capabilities
  • Analyse costs to improve process efficiency and cost effectiveness
  • Document business processes and dependencies between organisation, processes, data and IT-applications


  • Identify bottlenecks and run “what if” analyses
  • Provide version control and change history documentation
  • Govern process management to support change management and continuous improvement programs


  • Evaluate process use and quality, and then use KPIs to drive process optimization
  • Share process information with a flexible, role-based process portal
  • Create a common understanding of your business



  • ARIS offers an easy-to-use tool for enterprise-wide business process design. You can create models quickly and present them so they are easy to understand:
  • Create, analyse, manage and administer your process architecture
  • Document and align your corporate strategy with business processes and IT
  • Describe the resources needed for the processes and environment in which they operate


Analyse process information, such as time and costs, using standard or customised analysis and queries:


  • Manage process assets in the extensible method-based and multi-language ARIS repository:
  • Keep track of version control and change history
  • Create a “single truth” for process information
  • Collaborate and report without misunderstandings
  • Make process information a re-usable corporate asset


  • Share process information with a flexible and customizable role-based process portal:
  • Publish process information quickly, flexibly, reliably
  • Create easy and intuitive views of process models
  • Improve acceptability through business-oriented presentation


  • Unlock the power of collaborative process improvement:
  • Engage anyone, anywhere, anytime
  • Design, publish and create dashboards all in one tool
  • Link people, processes and IT


Evaluate processes in terms of quality and usage using KPIs:

  • Understand and increase the business value of processes
  • Identify optimization potential using proven analysis
  • Implement best-practice processes and procedures


Analyse business processes to improve process efficiency and cost effectiveness:

  • Identify your best processes
  • Understand and increase the business value of processes
  • Determine best use of resources


Align ARIS process blueprints with execution in webMethods BPMS:

  • Easily collaborate and align processes
  • Implement changes quickly
  • Automate processes successfully


Re-use defined business processes and design test cases graphically or automatically to:

  • Improve process quality in later project phases
  • Save time by re-using existing data and processes
  • Reduce risks of incomplete testing


  • Manage the process of process management:
  • Implement processes in a lightweight, model-driven way
  • Make changes without IT’s involvement
  • Reduce implementation efforts by 50 percent


A good process is no longer good enough; it’s the customer experience reflected in your processes that really matters. By designing and analysing customer journeys from the outside-in perspective, you get a chance to enhance their customer experience in order to differentiate from competition in terms of customer satisfaction and to reflect on your own processes from another point of view. But in fact, the Business Process Analysis (BPA) world missed developing a CXM solution that delivers the capabilities and the methods to design and analyse processes from an “outside-in” perspective. 

To close this gap, Palmira utilises ARIS to enable clients to improve their customer experience by designing customer journeys.

By taking customer emotions and expectations into account and using techniques such as customer journey mapping, customer touch-points analysis and identifying the critical Moments of Truth (MoT), your organisation can deliver a better customer experience. Using such approaches to improve customer satisfaction helps you:

  • Ensure better customer interactions, enhance customer satisfaction
  • Stay tuned to customers and recognize new ways to satisfy customer needs
  • Enhance customer loyalty, increase sales and revenue
  • Enhance measures and KPIs, reduce brand risk
  • Preserve business agility
  • Identify gaps and issues, recognize opportunities
  • Take advantage of new innovations

Customer Journey is essential for any industry and heavily utilised by the Government, Banking, Oil and Gas and Telecommunication sector.


Palmira keeps a simple business process methodology. We apply APQC. Starting with identifying Core, Support and Management Processes, we then define the value chain diagram in 2nd level. Then the 3rd level consists of processes names for the ease of navigation. While in 4th level, we document the process workflow. Capturing events and activities in the process, we link each activity to all related organisational context including: Services, Roles, Forms, Risk,… . The implementation promotes agility and responsiveness of the organisation, empowering governing and procedures related to the ecosystem.

Additionally, all our projects go through the 3M (Man, Method, Machine) practice:

Method: Designing the procedures according to global standards.      

Machine: Installing and configuring the solution according to the applied method.

Man: Knowledge transfer to empower human capital to run the solution with the right methodology.

Palmira delivers  pioneer Business Process Management services to several reputable names in Government, Banking and Telecommunication sectors. We delivered Business process Management projects that serve great initiatives. From Digital government to Open Finance and from paperless government initiatives to Open Banking. Opening the opportunity for businesses to re-engineer their processes, improve their operation and compliance. Helping our clients to design their Digital Future.

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Strategy and Performance management solution

Best digital experience to manage your Strategy-to-Execute cycle

Empowering decision making process
Metrix+ is an evidence-based strategy and performance management solution, empowering organisations to transform their performance management processes from burdensome routines into valuable business practices. It focuses on measuring what matters to achieve your strategic objectives and offering to manage your eco-system with the ability to cascade and aggregate any performance measures.

Corporate performance management

  • Things are moving faster than ever in our always-changing digital world. Your business has to continuously improve and evolve to stay relevant and ahead of the market. New technologies, new business models, challenger brands and new competitors emerging virtually overnight are forever altering customer expectations—and all blend to create the perfect storm of digital disruption. According to Gartner, 40% of decision makers are urged to be faster while 79% of decisions are based on data provided by humans (manually captured).

    MetrixPlus enables decision making processes, empower responsive organisations and provide the agility to manoeuvre in ever-changing market conditions. MetrixPlus dynamicity offers you a user friendly experience to manage your strategy-to-execute processes, enabling you to cascade and aggregate any performance meausres. MetrixPlus is the next generation of xP&A (Extended Planning and Analytics)

  • Metrix +

This is achievable in four simple steps:

    Create your Digital Twin Organisation capabilities by capturing the organisation contextual dimensions, as well as providing multi-dimensional relationships. Empowering you to build logical connections between identified organisational elements such as processes, channels, products, customers, departments, etc and Performance measures
    With an evidance based capability, MetrixPlus offers flexible digital experience to identify, manage and assess performance metrics. You can set tasks and accountabilities to get data on-time. MetrixPlus supports different types of KPIs (Automatic, Manual & Aggregated) associated with organisation context to ensure proper proof about what is measured and what should be measured yet.
    Decision makers have valid and evidence proof about the organisational context and performance data where future planning and budgeting will be accelerated and more accurate. The software supports intelligent performance risk issues and suggests corrective and preventive action to ensure proper and systematic governance toward total corporate performance management.
    Metrix+ enables users to build and publish visual, interactive and relational dashboards to display performance perspectives according to audience interests. Metrix+ enables you to visualise organisational context in hierarchical view, providing the audiences more insight about cascaded and aggregated performance data and to study the impact of low-level organisational context to the top-level.


  • Dynamic views and perspectives
  • Dynamic workflow and SLAs
  • AI based to Foresee outcomes
  • Dynamic forms and surveys

Built to achieve higher-performance and enable decision making process

MetrixPlus offers:

  • Seamless Integration with ARIS by SoftwareAG
  • Ability to integrate with other Enterprise Architecture solutions to capture the organisational context
  • Ability to integrate with other budgeting tools like Hyperian, Port…etc

Metrixplus CPM strategy planning

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Performance Management

Corporate Performance Management

A smart solution to formulate organisational strategies and enable decision making processes

Discover, measure and analyse your processes to continually improve them. Enhance quality and efficiency by tracking relevant KPIs and plotting out proper courses of action for your business.

A smart solution to formulate organizational strategies and enable decision making processes

Corporate Performance Management (CPM) refers to a tool used by corporations to formulate organisational strategies through prescribed methodologies, data analysis, processing, and reporting to monitor and manage the performance of an enterprise. In other words, CPM helps corporations use proven and tested methods and processes to improve their business management. CPM are interchangeably named Performance management software or Performance management Solution (PMS)

  • Performance management solution

  • According to Gartner: “Corporate performance management (CPM) is an umbrella term that describes the methodologies, metrics, KPIs, processes and systems used to monitor and manage the business performance of an enterprise. Applications that enable CPM to translate strategically focused information to operational plans and send aggregated results. These applications are also integrated into many elements of the planning and control cycle, or they address BAM or customer relationship optimization needs. CPM must be supported by a suite of analytical applications that provide the functionality to support these processes, methodologies and metrics.”

    Although CPM is misleadingly described as a business intelligence, its concept is straightforward. The CPM output is vital to the organization in ensuring to maintain its key metrics and KPIs to improve its outcome and subsequently build capability of agility and resilience.

Importance of Corporate Performance Management Software

In the era of business management intelligence, corporations must embrace processes automation. Here are some of the benefits of adopting a CPM solution like MetrixPlus.

  • Real-time feedback
    Performance Management Software (PMS) has smart dashboards that contain every measurable metric and KPIs a management team needs for the decision-making process. However, the advantage is not in the variety. It’s in the ability to read and use data as changes happen in real-time across all parts of the organisation. That is why you need a dynamic interface and capability to build multiple views to have resilience and agility in responding to organisational changes and market distributions.
  • Data consolidation for easy management
    The tools have the intelligence to gather, group, and combine data from multiple sources, whether it is departments, spreadsheets, or building forms with defined SLA to get data on time.
  • Provide simple data feedback and access Performance management tools enable managers to have ease of access to information while still fostering accuracy and quality.
  • Provide ease of risk management One significant advantage of CPM is the impact analysis. For instance, the model empowers managers to mitigate risks and make informed decisions based on the analyses of the best-and worst-case scenarios.
  • Ease of collaboration CPM tools are not only locally integrated but also cloud-connected, which allows all users to stay in sync across all departments.


Information used in the creation of CPM metrics originates from data laying in databases or manually captured from concerned personnel. Those data could contain transactions processed for specific services or information generated from accounting books such as cash flow statements, balance sheets, and income statements. Other sources may include planning, budgeting, and forecasting data, which contain reports such as resource planning, including human resources, services transactions, and financial aspects. Once sources of metrics are identified the KPIs can be formulated.

Therefore, companies should put in place viable frameworks to ensure there is actual performance management and to implement a dynamic CPM solution like MetrixPlus to enable the decision-making process with data on-time according to the updated framework. Below are common frameworks.

Balance Scorecards: A collection of several organisations’ viewpoints

EFQM Excellence Model: A framework that bases strategies on how a competitive organisation should operate. This includes several Government Excellence Programs such as:

  • Dubai Government Excellence Program
  • Sheikh Khalifa Government Excellence Program
  • The King Abdullah II Centre for Excellence (KACE)
  • MPO: Maps strategies or trends of how a business should be adapting to the changing global business experiences
  • Six Sigma: A data-driven framework that ensures the successful operations of a company by eliminating defects by using a simple DMAIC (define, measure, analyse, improve, and control) approach
  • Global Star Rating for Services
  • Key Performance Indicators (KPIs): Measures performance of the above frameworks
    • ADAA as a performance measurement framework developed by The National Centre for Performance Measurement in the Kingdom of Saudi Arabia (Vision 2030)

The strength of MetrixPlus comes from the ability to adopt any framework without the need for IT development skills. The features of building views are vital for strategy management because strategy is about continuous improvement processes for the whole organisation.


Sometimes in corporate management, it is not apparent what strategic managers mean when they refer to performance management. Although this might create confusion with other systems and impose a differentiation between human performance management (HPM) and corporate performance management (CPM). MetrixPlus enables organisations to define any element (Process, employee, department, service, application, etc.) and easily identify the KPIs related to this element and manage it.

However, and for a matter of clarification, the HPM, performance management refers to the performance of human resources. It pertains to employees’ productivity, their level of satisfaction, employees’ turnover, or their operational capabilities. On the contrary, CPM is about how to communicate, align, and deliver actionable strategies through strategic frameworks, as discussed earlier. Therefore, it’s important to clarify the context of performance management in the discussion.


When a company communicates effective performance management across the organisation, it must draw critical expectations, as well as expected results. However, this does not always happen smoothly, depending on the dynamicity of the selected solution. As a result, CPM faces significant challenges that need remedies in the initial stage as outlined below.

Strategic alignment with organisational context

This refers to ensuring that every part of the organisation’s processes and all vital elements are aligned with the primary objective such as initiatives, projects and program management, risk management, services, employees, etc.

Smart automation

A poorly executed CPM will mean absolute failure. That’s why a corporation should establish an accessible, elaborate, and dynamic Performance Management Software. A PMS like MetrixPlus is capable of automating the collection of data using a low-code workflow engine. A PMS that easily integrates, processes, and reports as per proposed standards.

Goals synchronisation

Companies should not just use existing strategies without even focusing on their unique strategies. They should instead focus on articulating their primary goals across the corporations so that CPM and all stakeholders are in line with the set strategies. That is why it is again important to select a CPM like MetrixPlus that is capable of building views according to end-user requirements.

Collection of Key Performance Questions (KPQ)

Though derived from KPIs, KPQ is about collecting meaningful, relevant, and usable data by asking the right questions of the proper departments and sources. This is achieved easily by MetrixPlus through a form builder and workflow engine that automate the collection of data on-time.

Fostering a positive learning environment

Once data has been collected, analysed, and interpreted, the next course of action is using the information in meaningful ways. That is, ensuring that organisations have empowered relevant departments to use, correct, and improve areas suggested by CPM metrics and KPIs.



With the wide range of options in the market, it can be difficult to choose high-performing CPM software. Therefore, below are two fundamental elements to consider when shopping for a CPM solution.

Flexibility and adoption of change

Look for a product that delivers your requirements and is flexible to adopt changes in the future. Concentrate on the features and outcomes that the CPM will provide you.

A product from a reputable organisation

A good product must have positive feedback because it drives satisfaction. The opposite is also true for an average product. However, there is an exception to this rule. Some companies may have a great product, but they are relatively new in the market and have yet to receive some feedback. The best way to move forward, in this case, is to use their trial version before committing to purchasing the full package.

MetrixPlus is an evidence-based corporate solution that enables decision making, monitoring goals, processes, services, employees and systems using innovative methodologies, and metrics for large organisations.

It enables organisations to capture context, correlate diverse internal elements and link them to well-defined metrics and results. MetrixPlus enables a proactive practices, manage the full cycle of Strategy-to-Execute including a robust management review, and automated SLAs to assign accurate roles roles and responsibilities to departments and employees, all with the help of AI algorithms.

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