Tag: KPI



Metrix+ is an evidence-based strategy and performance management suite which allows organizations to transform their performance management processes from burdensome routines into valuable business practices. It focuses on what organization shall measure towards emphasizing the learning and development to achieve the objectives and targets.

Metrix+ enable you to manage:


This Module provides the ability to capture or define the organization contextual dimensions (and creates a snapshot of the context to be used for different purposes within the system, as well as providing multi-dimensional relationships mapping functionality to create logical connections between identified organizational elements such as processes, channels, products, customers, departments, etc


This module provides beside the flexible and systematic approach to identify, manage and assess performance metrics, the ability to set tasks and accountabilities. This module supports defining different types of KPI’s (Automatic, Manual & Aggregated) associated with organization context to ensure proper proof about what has been measured and what has not been measured yet. ​


Decision makers have valid and evidence proof about the organizational context elements associated with performance data where future planning and budgeting will be accelerated and more accurate. The software supports intelligent performance risk issues and suggests corrective and preventive action to ensure proper and systematic governance toward total corporate performance management.


This module enables the users to build and publish visual, interactive and relational dashboards to display performance perspectives according to audience interests. The module has the capability to view hierarchical organizational context elements to provide the audiences more insight about the aggregated performance data and the impact of low-level organizational context elements on the top-level elements.


  • AI based
  • Foresee outcome
  • Increase awareness
  • Enhance performance
  • The world leading
  • The decision maker’s tool

MetrixPlus, the Corporate Performance Management

Is AI based solution

Built to achieve higher-performance

Analytics solution to capture, monitor, explore and share performance data.

Evidence-Based solution to support aware decision making

Enabling corporates to reach goals, enhance processes, excellence services, award employees and monitor systems

Using innovative methodologies, processes and metrics

Captures organizational context

Establishes correlations among organizational elements and link it to defined metrics

Powerful infrastructure enables deep-dive insight

Automate corporate planning, and performance monitoring

Digital journey from planning …. Achieve and monitor

User friendly serving multiple viewpoints meets users, analysts, management interests

Continuously improve awareness and maturity within the organization.

Lifecycle Governance

Dynamic workflows to manage full cycle of Strategy-to-Execute operations including management review

Intuitive task management system provide ability to track system tasks and clear roles and responsibilities 

Preventive and corrective actions tracking

Seamless Integration framework with ARIS EMS by SoftwareAG

Ability to integrate with other Enterprise Architecture solutions to capture the organizational context

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Performance Management

Corporate Performance Management

A smart solution to formulate organizational strategies and enable decision making process

Discover, measure, and analyze your processes to continually improve them. Enhance quality and efficiency by tracking relevant KPIs and plotting out proper courses of action for your business.

A smart solution to formulate organizational strategies and enable decision making processes

Corporate Performance Management (CPM) refers to a tool used by corporations to formulate organizational strategies through prescribed methodologies, data analysis, processing, and reporting to monitor and manage the performance of an enterprise. In other words, CPM helps corporations use proven and tested methods and processes to improve their business management. CPM are interchangeably named Performance management software or Performance management Solution (PMS)

According to Gartner: “Corporate performance management (CPM) is an umbrella term that describes the methodologies, metrics, KPIs, processes and systems used to monitor and manage the business performance of an enterprise. Applications that enable CPM to translate strategically focused information to operational plans and send aggregated results. These applications are also integrated into many elements of the planning and control cycle, or they address BAM or customer relationship optimization needs. CPM must be supported by a suite of analytical applications that provide the functionality to support these processes, methodologies and metrics.”

Although CPM is misleadingly described as a business intelligence, its concept is straightforward. The CPM output is vital to the organization in ensuring to maintain its key metrics and KPIs to improve its outcome and subsequently build capability of agility and resilience.

Importance of Corporate Performance Management Software

In the era of business management intelligence, corporations must embrace processes automation. Here are some of the benefits of adopting a CPM solution like MetrixPlus.

Importance of Corporate Performance Management Software

In the era of business management intelligence, corporations must embrace processes automation. Here are some of the benefits of adopting a CPM solution like MetrixPlus.

  1. Real-time feedback

Performance Management Software (PMS) has smart dashboards that contain every measurable metric and KPIs a management team needs for the decision-making process. However, the advantage is not in the variety. It’s in the ability to read and use data as changes happen in real-time across all parts of the organization. That is why you need a dynamic interface and capability to build multiple views to have resilience and agility in responding to organizational changes and market distributions.

  1. Data consolidation for easy management

The tools have the intelligence to gather, group, and combine data from multiple sources, whether it is departments, spreadsheets, or building forms with defined SLA to get data on time.

  1. Provide simple data feedback and access

Performance management tools enable managers to have ease of access to information while still fostering accuracy and quality.

  1. Provide ease of risk management

One significant advantage of CPM is the impact analysis. For instance, the model empowers managers to mitigate risks and make informed decisions based on the analyses of the best-and worst-case scenarios.

  1. Ease of collaboration

CPM tools are not only locally integrated but also cloud-connected, which allows all users to stay in sync across all departments.

Sources of Metrics

Information used in the creation of CPM metrics originates from data laying in databases or manually captured from concerned personnel. Those data could contain transactions processed for specific services or information generated from accounting books such as cash flow statements, balance sheets, and income statements. Other sources may include planning, budgeting, and forecasting data, which contain reports such as resource planning, including human resources, services transactions, and financial aspects. Once sources of metrics are identified the KPIs can be formulated.

Therefore, companies should put in place viable frameworks to ensure there is actual performance management and to implement a dynamic CPM solution like MetrixPlus to enable the decision-making process with data on-time according to the updated framework. Below are common frameworks.

Balance Scorecards: A collection of several organizations’ viewpoints

EFQM Excellence Model: A framework that bases strategies on how a competitive organization should operate. This includes several Government Excellence Programs such as:

Dubai Government Excellence Program

Sheikh Khalifa Government Excellence Program

The King Abdullah II Center for Excellence (KACE)

MPO: Maps strategies or trends of how a business should be adapting to the changing global business experiences

Six Sigma: A data-driven framework that ensures the successful operations of a company by eliminating defects by using a simple DMAIC (define, measure, analyze, improve, and control) approach

Global Star Rating for Services:

Key Performance Indicators (KPIs): Measures performance of the above frameworks

Adaa as a performance measurement framework developed by The National Center for Performance Measurement in the Kingdom of Saudi Arabia

The strength of MetrixPlus comes from the ability to adopt any framework without the need for IT development skills. The features of building views are vital for strategy management because strategy is about continuous improvement processes for the whole organization.

Human Performance Management (HPM) vs. CPM

Sometimes in corporate management, it is not apparent what strategic managers mean when they refer to performance management. Although this might create confusion with other systems and impose a differentiation between human performance management (HPM) and corporate performance management (CPM). MetrixPlus enables your organization to define any element (Process, employee, department, service, application, etc.) and easily identify the KPIs related to this element and manage it.

However, and for a matter of clarification, the HPM, performance management refers to the performance of human resources. It pertains to employees’ productivity, their level of satisfaction, employees’ turnover, or their operational capabilities. On the contrary, CPM is about how to communicate, align, and deliver actionable strategies through strategic frameworks, as discussed earlier. Therefore, it’s important to clarify the context of performance management in the discussion.

How to Avoid Corporate Performance Management Pitfalls

When a company communicates effective performance management across the organization, it must draw critical expectations, as well as expected results. However, this does not always happen smoothly, depending on the dynamicity of the selected solution. As a result, CPM faces significant challenges that need remedies in the initial stage as outlined below.

Strategic alignment with organizational context

This refers to ensuring that every part of the organization’s processes and all vital elements are aligned with the primary objective such as initiatives, projects and program management, risk management, services, employees, etc.

Smart automation

A poorly executed CPM will mean absolute failure. That’s why a corporation should establish an accessible, elaborate, and dynamic Performance Management Software. A PMS like MetrixPlus is capable of automating the collection of data using a low-code workflow engine. A PMS that easily integrates, processes, and reports as per proposed standards.

Goals synchronization

Companies should not just use existing strategies without even focusing on their unique strategies. They should instead focus on articulating their primary goals across the corporations so that CPM and all stakeholders are in line with the set strategies. That is why it is again important to select a CPM like MetrixPlus that is capable of building views according to end-user requirements.

Collection of Key Performance Questions (KPQ)

Though derived from KPIs, KPQ is about collecting meaningful, relevant, and usable data by asking the right questions of the proper departments and sources. This is achieved easily by MetrixPlus through a form builder and workflow engine that automate the collection of data on-time.

Fostering a positive learning environment

Once data has been collected, analyzed, and interpreted, the next course of action is using the information in meaningful ways. That is, ensuring that organizations have empowered relevant departments to use, correct, and improve areas suggested by CPM metrics and KPIs.


How to Choose an Effective CPM Software Solution

With the wide range of options in the market, it can be difficult to choose high-performing CPM software. Therefore, below are two fundamental elements to consider when shopping for a CPM solution.

Flexibility and adoption of change

Look for a product that delivers your requirements and is flexible to adopt changes in the future. Concentrate on the features and outcomes that the CPM will provide you.

A product from a reputable organization

A good product must have positive feedback because it drives satisfaction. The opposite is also true for an average product. However, there is an exception to this rule. Some companies may have a great product, but they are relatively new in the market and have yet to receive some feedback. The best way to move forward, in this case, is to use their trial version before committing to purchasing the full package.

MetrixPlus is an evidence-based corporate solution that enables decision making, monitoring goals, processes, services, employees and systems using innovative methodologies, and metrics for large organizations.

One of its kind solution. It enables organizations to capture the present context and its requirements by correlating diverse internal elements and linking them to well-defined metrics and results. In addition, it has the capability to implement proactive practices within its existing processes, monitor a full cycle of Strategy-to-Execute operations including a robust management review, and through a system intelligence to track and assign accurate employee roles and responsibilities, all with an assist from AI.

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Strategy Management

Strategy Management


Working with Palmira, you will be able to identify all that is needed for your company to meet its objectives. We will identify action plans, note KPIs to monitor and deliver smart solutions tailor made to your organization


Strategic management, continuous planning, monitoring, analysis, and assessment of all that is necessary for an organization to meet its goals and objectives. Fast-paced innovation, emerging technologies, and customer expectations force organizations to think and make decisions strategically to remain successful. Strategic management typically involves:

  • Analyzing internal and external strengths and weaknesses.
  • Formulating action plans.
  • Executing action plans.
  • Evaluating to what degree action plans have been successful and making changes when desired results are not being achieved.

A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets. Selecting the right KPIs will depend on your industry and which part of the business you are looking to track. Each department will use different KPI types to measure success based on specific business goals and targets. Find out what types of key performance indicators are relevant to your department, industry, or role.

Palmira implements the best solutions for Business Strategy, so organizations can:

Define strategy across all required facts using the business segment matrix and KPI allocation model

Save time with templates for strategy diagrams, strategy allocation diagrams, and SWOT diagrams

Diagrams are linked and repository-based to create a single source of truth, assuring strategy modeling is ready for future use—not just for short-term presentations

Customize these templates to your company’s individual information needs.

Generate business models to describe how your organization creates, delivers, and captures value

Describe key activities, partners and resources, value propositions, customer relationships, customer segment channels, cost structures, and revenue streams

Create organizational models using value chain diagrams and organizational charts

Strategy is vital for a successful business. Government, Banking, and Telco are actively updating their strategies and tactics. For example, Saudi Arabia has an ambitious Vision 2030, UAE introduced UAE 2071 Plan and Dubai has the Dubai 2040 plan. Those strategies need dynamic and powerful technologies to track strategy execution and plan continuous improvement. 

Why choose Palmira?

You can get the most out of their digital solutions by offering a set of tailor-made services to plan, design, and govern digital transformation using numerous platforms and tools.

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