Tag: Enetrprise Archeticture

Service portfolio management

Service Portfolio Management

Maximise your business by ensuring that your services are in line with your organization. Keep track of all your IT investments and ensure the desired business outcomes.

As you work to create and enhance business services that allow your organization to be more viable, a service portfolio management solution can help. By enabling you to recognize the where, when, how and why make changes to your organization’s services, a service portfolio management tool can help you make better decisions about IT investments and guide IT transformation to support your organization as you move forward.

Palmira together with Software AG provides a leading solution for service portfolio management in the Alfabet IT Planning and Portfolio Management Platform. Available as an on-premises or Software-as-a-Service (SaaS) solution, Alfabet’s service portfolio management capabilities enable you to increase your return on IT investments and reduce risks as you make changes to your IT and service portfolio.


Employing service portfolio management may involve a radical re-do for all business units involved, but its benefits – and the benefits of a transparent service catalog – are measurable:

  • Customers understand exactly what you, as a service provider, will deliver
  • There’s cradle-to-grave transparency into value, costs, and risks
  • Services in the pipeline can be monitored as well as operational services
  • It helps to justify proposed services and major changes to existing services

Ultimately, tracking the value, cost, and risk of every service your service organization provides also helps to position it as indispensable to your customers, because you know – quickly – how valuable a service is.

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Enterprise Architecture

Enterprise Architecture (EA)


Launch your business to the next level by mapping all the interdependencies between assets, and drawing a clear path towards a successful future. Working together, we will outline a clear roadmap for your


Enterprise Architecture (EA) is the process of translating your business strategy into enterprise change by identifying, communicating, planning for and enabling your organization’s evolution to the desired future state.

Properly executed, EA can help bridge the gap between business and IT and enable your organization’s leaders to make better-informed decisions. With a strong EA function, you can see the assets in your organization, understand the interdependencies, and map them to a business architecture that allows you to realize better resource optimization through business process improvements or other initiatives that rapidly fill the gaps in your ability to attain your goals.

The role of the Enterprise Architecture in the project is to ensure the cooperation between the business process owners and the project organization. It needs to be reviewed in different phases of the project as defined in the Project Model. The projects shape and give input to Enterprise Architecture ensuring that it supports the on-going business changes.  The aim is to keep Enterprise Architecture holistic and on the driver’s seat of what comes to the development of business concepts, processes and solutions.

Therefore, a good practice is to proactively give input to concepts and projects before too many decisions are made. In addition, it is essential to systematically maintain and communicate the target state with visual images to all relevant stakeholders.

We at Palmira can help you explore the benefits and use of Enterprise Architecture and offer practical guidance on the steps required to begin implementing a plan for your organization’s evolution.

We apply the latest framework designed for better Enterprise Architecture implementation like TOGAF and implement its relation with other known frameworks such as COBIT, ITIL and PMBOK to deliver to you an integration between these frameworks; and where they start and end.

At Palmira, we provide you with full-fledge for your Portfolios Governance, including but not limited to Application Portfolio Governance, Information Portfolio Governance, Technology Portfolio Governance, Service Portfolio Governance, that would result in a better Architecture Evaluation & Road mapping. 

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