Tag: Business Process management

ARIS

ARIS “Business Process Analysis”

BETTER BUSINESS PROCESSES BEGINS HERE

Software AG’s ARIS Business Modelling Platform is ideal for organisations that want to document, analyse, standardise and improve their processes.

Palmira is named as special innovation partner of Sofwtare AG, and proud to innovate 12 solutions in top of ARIS. You may visit ARIS Hub to see more details of those solutions.

With better processes across business, IT and SAP systems, your organisation can respond faster to changing mission and business. Use the ARIS Business Process Analysis (BPA) Platform to document and design your strategy, processes and architectures. It’s ideal for analysing, simulating and optimising your business processes with our mapping software. 

With ARIS Business Process Analysis, you can leverage the wisdom-of-the-crowd to support continuous process improvements and benefit from governance to keep processes under control. You also can build an effective enterprise management system while keeping customer experience management a priority. All these capabilities are key to your survival in the digital world.

WHAT YOU GET FROM ARIS:

DESIGN & ANALYSE

Define, design and document agency wide architectures

  • Support for all industry standard frameworks (e.g. DoDAF, TOGAF, ArchiMate, etc.) and custom frameworks
  • Align mission and IT strategy with operational processes and IT architecture by combining ARIS Business Process Analysis and Alfabet capabilities
  • Analyse costs to improve process efficiency and cost effectiveness
  • Document business processes and dependencies between organisation, processes, data and IT-applications

IDENTIFY & MANAGE PROCESS IMPROVEMENTS

  • Identify bottlenecks and run “what if” analyses
  • Provide version control and change history documentation
  • Govern process management to support change management and continuous improvement programs

ACCESS & COMMUNICATE

  • Evaluate process use and quality, and then use KPIs to drive process optimization
  • Share process information with a flexible, role-based process portal
  • Create a common understanding of your business

CAPABILITIES 

DESIGN

  • ARIS offers an easy-to-use tool for enterprise-wide business process design. You can create models quickly and present them so they are easy to understand:
  • Create, analyse, manage and administer your process architecture
  • Document and align your corporate strategy with business processes and IT
  • Describe the resources needed for the processes and environment in which they operate

ANALYSIS

Analyse process information, such as time and costs, using standard or customised analysis and queries:

REPOSITORY

  • Manage process assets in the extensible method-based and multi-language ARIS repository:
  • Keep track of version control and change history
  • Create a “single truth” for process information
  • Collaborate and report without misunderstandings
  • Make process information a re-usable corporate asset

PUBLISHING

  • Share process information with a flexible and customizable role-based process portal:
  • Publish process information quickly, flexibly, reliably
  • Create easy and intuitive views of process models
  • Improve acceptability through business-oriented presentation

COLLABORATION

  • Unlock the power of collaborative process improvement:
  • Engage anyone, anywhere, anytime
  • Design, publish and create dashboards all in one tool
  • Link people, processes and IT

REPORTING

Evaluate processes in terms of quality and usage using KPIs:

  • Understand and increase the business value of processes
  • Identify optimization potential using proven analysis
  • Implement best-practice processes and procedures

SIMULATION

Analyse business processes to improve process efficiency and cost effectiveness:

  • Identify your best processes
  • Understand and increase the business value of processes
  • Determine best use of resources

MODEL-TO-EXECUTE

Align ARIS process blueprints with execution in webMethods BPMS:

  • Easily collaborate and align processes
  • Implement changes quickly
  • Automate processes successfully

TEST DESIGN

Re-use defined business processes and design test cases graphically or automatically to:

  • Improve process quality in later project phases
  • Save time by re-using existing data and processes
  • Reduce risks of incomplete testing

GOVERNANCE

  • Manage the process of process management:
  • Implement processes in a lightweight, model-driven way
  • Make changes without IT’s involvement
  • Reduce implementation efforts by 50 percent

CUSTOMER JOURNEY

A good process is no longer good enough; it’s the customer experience reflected in your processes that really matters. By designing and analysing customer journeys from the outside-in perspective, you get a chance to enhance their customer experience in order to differentiate from competition in terms of customer satisfaction and to reflect on your own processes from another point of view. But in fact, the Business Process Analysis (BPA) world missed developing a CXM solution that delivers the capabilities and the methods to design and analyse processes from an “outside-in” perspective. 

To close this gap, Palmira utilises ARIS to enable clients to improve their customer experience by designing customer journeys.

By taking customer emotions and expectations into account and using techniques such as customer journey mapping, customer touch-points analysis and identifying the critical Moments of Truth (MoT), your organisation can deliver a better customer experience. Using such approaches to improve customer satisfaction helps you:

  • Ensure better customer interactions, enhance customer satisfaction
  • Stay tuned to customers and recognize new ways to satisfy customer needs
  • Enhance customer loyalty, increase sales and revenue
  • Enhance measures and KPIs, reduce brand risk
  • Preserve business agility
  • Identify gaps and issues, recognize opportunities
  • Take advantage of new innovations

Customer Journey is essential for any industry and heavily utilised by the Government, Banking, Oil and Gas and Telecommunication sector.

OUR METHODOLOGY:

Palmira keeps a simple business process methodology. We apply APQC. Starting with identifying Core, Support and Management Processes, we then define the value chain diagram in 2nd level. Then the 3rd level consists of processes names for the ease of navigation. While in 4th level, we document the process workflow. Capturing events and activities in the process, we link each activity to all related organisational context including: Services, Roles, Forms, Risk,… . The implementation promotes agility and responsiveness of the organisation, empowering governing and procedures related to the ecosystem.

Additionally, all our projects go through the 3M (Man, Method, Machine) practice:

Method: Designing the procedures according to global standards.      

Machine: Installing and configuring the solution according to the applied method.

Man: Knowledge transfer to empower human capital to run the solution with the right methodology.

Palmira delivers  pioneer Business Process Management services to several reputable names in Government, Banking and Telecommunication sectors. We delivered Business process Management projects that serve great initiatives. From Digital government to Open Finance and from paperless government initiatives to Open Banking. Opening the opportunity for businesses to re-engineer their processes, improve their operation and compliance. Helping our clients to design their Digital Future.

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Strategy Management

Strategy Management

ACHIEVE YOUR BUSINESS GOALS ON THE BACKBONE OF TECHNOLOGY!

Palmira enables you to identify gaps and improvement measures to meet its objectives. We identify clear action plans, define KPIs to monitor, and deliver smart solutions tailor made to organisation.

  • ACHIEVE YOUR BUSINESS GOALS ON THE BACKBONE OF TECHNOLOGY

    Strategic management, a continuous planning, monitoring, analysis and assessment of all that is necessary for an organisation to meet its goals and  objectives. Fast-paced innovation, emerging technologies and customer expectations force organisations to think and make decisions strategically to remain successful. Strategic management typically involves:

    • Analysing internal and external strengths and weaknesses.
    • Formulating action plans.
    • Executing action plans.
    • Evaluating to what degree action plans have been successful and making changes when desired results are not being achieved.
  • Strategy management ARIS2

  • Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organisations use KPIs to evaluate their success at reaching targets. Selecting the right KPIs will depend on your industry and which part of the business you are looking to track. Each department will use different KPI types to measure success based on specific business goals and targets. Find out what types of key performance indicators are relevant to your department, industry, or role.

  • Goal ARIS

Palmira implements best solutions for Business Strategy, so organisations can:

  • Define strategy across all required facts using the business segment matrix and KPI allocation model
  • Save time with templates for strategy diagrams, strategy allocation diagrams and SWOT diagrams
  • Diagrams are linked and repository-based to create a single source of truth, assuring strategy modelling is ready for future use—not just for short-term presentations
  • Customise these templates to your company’s individual information needs.
  • Generate business models to describe how your organisation creates, delivers and captures value
  • Describe key activities, partners and resources, value propositions, customer relationships, customer segment channels, cost structures and revenue streams
  • Create organisational models using value chain diagrams and organisational charts
  • DESCRIBE YOUR STRATEGY WITH BUSINESS MODEL CANVAS

    Strategy is vital for a successful business. Government, Banking, and Telco are actively updating their strategies and tactics. For example, Saudi Arabia has an ambitious Vision 2030, UAE introduced UAE 2071 Plan and Dubai has the Dubai 2040 plan. Those strategies need dynamic and powerful technologies to track strategy execution and plan continuous improvement. 

  • Strategy management ARIS

Why choose Palmira?

We deliver effective digital solutions by offering a set of tailor-made services to plan, design, and govern digital transformation using best expertise and solutions.

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Business Process Management

Business Process Management

Palmira provides an in-depth assessment of your existing business processes, and identifies gaps and improvement measures to increase efficiency and maximise output. We analyse the connections between Man, Method and Machine, so that your organisation can excel in its daily and long term tasks.

“Business process management (BPM) is a discipline that uses various methods to discover, model, analyze, measure, improve and optimize business processes. A business process coordinates the behavior of people, systems, information, and things to produce business outcomes in support of a business strategy. Processes can be structured and repeatable, or unstructured and variable. Though not required, technologies are often used with BPM. BPM is key to align IT/OT investments to business strategy.”

Gartner

  • BPM is a way of looking at and then controlling the processes that are present in an organisation. It is an effective methodology to use in times of crisis to make certain that the processes are efficient and effective, as this will result in a better and more cost-efficient organisation.

    The term business process management covers how we study, identify, change, and monitor business processes to ensure they run smoothly and can be improved over time. Often framed in terms of the daily flow of work – and yes, “workflow” generally does fit under the process improvement umbrella – it is an important piece of the access and use puzzle since no or poor process really degrades your ability to get at and leverage information.

  • ARIS BPM Proocess reengineering

BPM is best thought of as a business practice, encompassing techniques, and structured methods. It is not a technology, though there are technologies on the market that carry the descriptor because of what they enable: namely, identifying and modifying existing processes, so they align with a desired, presumably improved, future state of affairs. It is about formalising and institutionalising better ways for work to get done. 

  • Successfully employing BPM usually involves the following:

    • Organising around outcomes, not tasks, to ensure the proper focus is maintained
    • Correcting and improving processes before (potentially) automating them; otherwise all you’ve done is make the mess run faster
    • Establishing processes and assigning ownership lest the work and improvements simply drift away – and they will, as human nature takes over and the momentum peters out
    • Standardising processes across the enterprise so they can be more readily understood and managed, errors reduced, and risks mitigated
    • Enabling continuous change so the improvements can be extended and propagated over time
    • Improving existing processes, rather than building radically new or “perfect” ones, because that can take so long as to erode or negate any gains achieved
  • Monitor process aris

BPM should not be a one-time exercise. It should involve a continuous evaluation of the processes and include taking actions to improve the total flow of processes. This all leads to a continuous cycle of evaluating and improving the organisation. The steps that can be recognized in BPM are:

  • Analyse
  • Re-design and model
  • Implement
  • Monitor
  • Manage

Getting information to where it needs to go when it needs to go there is only part of the solution – much of the rest involves first requesting the insights you need and then having those insights communicated to you in an immediately usable format. This is what reporting and querying software are all about. 

Success depends in large measure on how well you label the data in your repositories so it can be identified and included when an appropriate query comes along. A major boost toward accomplishing this goal exists in the form of the Common Warehouse Metamodel (CWM), a complete specification of syntax and semantics that data warehousing and business intelligence tools can leverage to successfully interchange shared metadata.

 Released and owned by the Object Management Group (OMG), the CWM specifies interfaces that can be used to enable the interchange of warehouse and business intelligence metadata between warehouse tools, warehouse platforms, and warehouse metadata repositories in distributed heterogeneous environments. It is based on three standards:

  • UML – Unified Modelling Language, an Object Management Group (OMG) modelling standard
  • MOF – Meta Object Facility, an OMG metamodeling, and metadata repository standard
  • XMI – XML Metadata Interchange, an OMG metadata interchange standard

 CWM models further enable users to trace the lineage of data by providing objects that describe where the data came from and when and how it was created. Instances of the metamodel are exchanged via XML Metadata Interchange (XMI) documents.

 The simplest of these is cleverly known as routing or simple workflow. It moves content – very often in the form of conventional documents – from one place or person to another, and when task A is complete, it allows for task B to begin. Routing tends to be ad-hoc, without any automated rules processing, and with little or no integration between the process management and the affected applications. Instead, it is pretty much person-to-person.

 Workflow is more than just simply moving things from A to B to C to D because it allows tasks to be carried out in parallel, saving time and increasing productivity. Able to manage multiple processes taking place at the same time, it accommodates exceptions and conditions by applying user-defined rules.

 BPM itself is perhaps the “ultra” process improvement technique because it explicitly addresses the complexity of inter-application and cross-repository processes and incorporates data-driven, as well as content-driven processes – all on an ongoing basis.

 Usually driven by business rules, it involves a lot of operational analysis and flowcharting, and the more sophisticated offerings in the space include not only process designers but also simulation tools so processes can be run virtually to identify bottlenecks or other issues related to either people or underlying infrastructure.

Our methodology:

Palmira keeps a simple business process methodology. We apply APQC. We begin by identifying Core, Support and Management Processes, followed by defining the value chain. The third level consists of naming processes for the ease of navigation, and in the fourth level, we document the process workflow, capturing events and activities in the process. We link each activity to all related organisational contexts including: Services, Roles, Forms, Risk, etc…. The implementation promotes agility and responsiveness of the organisation, empowering governing and procedures related to the ecosystem.

 Additionally, all our projects go through the 3M (Man, Method, Machine) practice:

  • man method machine palmira method

    • Man: Knowledge transfer to empower human capital to run the solution with the right methodology.
    • Method: Designing the procedures according to global standards. 
    • Machine: Installing and configuring the solution according to the applied method.

Process management is necessary for organisational improvement. Palmira implements ARIS to allow enterprises to maximise the return of investment in modelling efforts by helping to create defined process architecture and design processes according to a consistent hierarchy.

Uncover your inefficiencies and reveal a brand-new strength for your organisation.

Palmira’s team of experts deliver a full cycle of BPM:

  • Business Process Analysis (BPA): BPA provides companies with a clear understanding of how processes are functioning and how they can be improved. Palmira practices a variety of Business Process Analysis.
  • Documentation: Grants intensive capturing sessions to assure clarity in business process documentation and applies quality and standards by following latest accredited standards.
  • Gap analysis: Experts in analysing the process to identify inefficiencies and point out critical gaps and deficiencies.
  • Business Process Improvement (BPI): This is key to keeping your project productive and aligned with the overall organisational strategy of your business. Improving the enterprise processes by tackling processes inefficiencies and deficiencies.
  • Process Performance Management (PPM): Improve the transparency of your enterprise and make better decisions based on powerful visualisations of reliable process mining and data analytics.

ARIS Process Minning (PPM) enables you to discover, measure and analyse your processes to continuously improve them. Measure and map your processes as they really are and compare them to your planned processes—down to the expected KPIs.

ARIS PPM enables you to:

  • Automatically discover end-to-end processes and compare them with designed to-be processes for in-depth analysis.
  • Listing patterns for process optimization.
  • Benchmark process KPIs of as-is and to-be processes to identify best practices.
  • Optimise team and collaboration structures via interaction analyses.
  • Easily analyse variations in standard processes.

Business Process Management Key Benefits:

Increase process agility

Flexible operational processes and supporting IT assets assure agile reactions to changing industry and regulatory conditions and operational model changes.

Reduce implementation times

Reduce the time taken to design and implement new processes by re-using existing best-practice processes.

Increase process efficiency

Improve the performance of your processes by analysing and simulating them to remove bottlenecks, identify and remove waste and duplication, make best use of resources and look for opportunities for automation.

Enhance quality

Improve process quality and IT through better definition of processes, avoidance of system breaks and better communication among employees

Customer journey map 

Today there are just three types of companies: Those that actually operate a digital business, those that are transforming into a digital business and finally those that might never become a digital business and fail as a consequence. So, it’s not a question if your business should become digital. It really must be to survive or it just might disappear.

Palmira utilise Software AG’s ARIS Platform to enable enterprises to document, monitor, manage and analyse their processes.

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