ARIS “Business Process Analysis”

BETTER BUSINESS PROCESSES BEGINS HERE

Software AG’s ARIS Business Modelling Platform is ideal for organisations that want to document, analyse, standardise and improve their processes.

Palmira is named as special innovation partner of Sofwtare AG, and proud to innovate 12 solutions in top of ARIS. You may visit ARIS Hub to see more details of those solutions.

With better processes across business, IT and SAP systems, your organisation can respond faster to changing mission and business. Use the ARIS Business Process Analysis (BPA) Platform to document and design your strategy, processes and architectures. It’s ideal for analysing, simulating and optimising your business processes with our mapping software. 

With ARIS Business Process Analysis, you can leverage the wisdom-of-the-crowd to support continuous process improvements and benefit from governance to keep processes under control. You also can build an effective enterprise management system while keeping customer experience management a priority. All these capabilities are key to your survival in the digital world.

WHAT YOU GET FROM ARIS:

DESIGN & ANALYSE

Define, design and document agency wide architectures

IDENTIFY & MANAGE PROCESS IMPROVEMENTS

ACCESS & COMMUNICATE

CAPABILITIES 

DESIGN

ANALYSIS

Analyse process information, such as time and costs, using standard or customised analysis and queries:

REPOSITORY

PUBLISHING

COLLABORATION

REPORTING

Evaluate processes in terms of quality and usage using KPIs:

SIMULATION

Analyse business processes to improve process efficiency and cost effectiveness:

MODEL-TO-EXECUTE

Align ARIS process blueprints with execution in webMethods BPMS:

TEST DESIGN

Re-use defined business processes and design test cases graphically or automatically to:

GOVERNANCE

CUSTOMER JOURNEY

A good process is no longer good enough; it’s the customer experience reflected in your processes that really matters. By designing and analysing customer journeys from the outside-in perspective, you get a chance to enhance their customer experience in order to differentiate from competition in terms of customer satisfaction and to reflect on your own processes from another point of view. But in fact, the Business Process Analysis (BPA) world missed developing a CXM solution that delivers the capabilities and the methods to design and analyse processes from an “outside-in” perspective. 

To close this gap, Palmira utilises ARIS to enable clients to improve their customer experience by designing customer journeys.

By taking customer emotions and expectations into account and using techniques such as customer journey mapping, customer touch-points analysis and identifying the critical Moments of Truth (MoT), your organisation can deliver a better customer experience. Using such approaches to improve customer satisfaction helps you:

Customer Journey is essential for any industry and heavily utilised by the Government, Banking, Oil and Gas and Telecommunication sector.

OUR METHODOLOGY:

Palmira keeps a simple business process methodology. We apply APQC. Starting with identifying Core, Support and Management Processes, we then define the value chain diagram in 2nd level. Then the 3rd level consists of processes names for the ease of navigation. While in 4th level, we document the process workflow. Capturing events and activities in the process, we link each activity to all related organisational context including: Services, Roles, Forms, Risk,… . The implementation promotes agility and responsiveness of the organisation, empowering governing and procedures related to the ecosystem.

Additionally, all our projects go through the 3M (Man, Method, Machine) practice:

Method: Designing the procedures according to global standards.      

Machine: Installing and configuring the solution according to the applied method.

Man: Knowledge transfer to empower human capital to run the solution with the right methodology.

Palmira delivers  pioneer Business Process Management services to several reputable names in Government, Banking and Telecommunication sectors. We delivered Business process Management projects that serve great initiatives. From Digital government to Open Finance and from paperless government initiatives to Open Banking. Opening the opportunity for businesses to re-engineer their processes, improve their operation and compliance. Helping our clients to design their Digital Future.

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