Tag: ARIS

ARIS

ARIS “Business Process Analysis”

BETTER BUSINESS PROCESSES BEGINS HERE

Software AG’s ARIS Business Modelling Platform is ideal for organisations that want to document, analyse, standardise and improve their processes.

Palmira is named as special innovation partner of Sofwtare AG, and proud to innovate 12 solutions in top of ARIS. You may visit ARIS Hub to see more details of those solutions.

With better processes across business, IT and SAP systems, your organisation can respond faster to changing mission and business. Use the ARIS Business Process Analysis (BPA) Platform to document and design your strategy, processes and architectures. It’s ideal for analysing, simulating and optimising your business processes with our mapping software. 

With ARIS Business Process Analysis, you can leverage the wisdom-of-the-crowd to support continuous process improvements and benefit from governance to keep processes under control. You also can build an effective enterprise management system while keeping customer experience management a priority. All these capabilities are key to your survival in the digital world.

WHAT YOU GET FROM ARIS:

DESIGN & ANALYSE

Define, design and document agency wide architectures

  • Support for all industry standard frameworks (e.g. DoDAF, TOGAF, ArchiMate, etc.) and custom frameworks
  • Align mission and IT strategy with operational processes and IT architecture by combining ARIS Business Process Analysis and Alfabet capabilities
  • Analyse costs to improve process efficiency and cost effectiveness
  • Document business processes and dependencies between organisation, processes, data and IT-applications

IDENTIFY & MANAGE PROCESS IMPROVEMENTS

  • Identify bottlenecks and run “what if” analyses
  • Provide version control and change history documentation
  • Govern process management to support change management and continuous improvement programs

ACCESS & COMMUNICATE

  • Evaluate process use and quality, and then use KPIs to drive process optimization
  • Share process information with a flexible, role-based process portal
  • Create a common understanding of your business

CAPABILITIES 

DESIGN

  • ARIS offers an easy-to-use tool for enterprise-wide business process design. You can create models quickly and present them so they are easy to understand:
  • Create, analyse, manage and administer your process architecture
  • Document and align your corporate strategy with business processes and IT
  • Describe the resources needed for the processes and environment in which they operate

ANALYSIS

Analyse process information, such as time and costs, using standard or customised analysis and queries:

REPOSITORY

  • Manage process assets in the extensible method-based and multi-language ARIS repository:
  • Keep track of version control and change history
  • Create a “single truth” for process information
  • Collaborate and report without misunderstandings
  • Make process information a re-usable corporate asset

PUBLISHING

  • Share process information with a flexible and customizable role-based process portal:
  • Publish process information quickly, flexibly, reliably
  • Create easy and intuitive views of process models
  • Improve acceptability through business-oriented presentation

COLLABORATION

  • Unlock the power of collaborative process improvement:
  • Engage anyone, anywhere, anytime
  • Design, publish and create dashboards all in one tool
  • Link people, processes and IT

REPORTING

Evaluate processes in terms of quality and usage using KPIs:

  • Understand and increase the business value of processes
  • Identify optimization potential using proven analysis
  • Implement best-practice processes and procedures

SIMULATION

Analyse business processes to improve process efficiency and cost effectiveness:

  • Identify your best processes
  • Understand and increase the business value of processes
  • Determine best use of resources

MODEL-TO-EXECUTE

Align ARIS process blueprints with execution in webMethods BPMS:

  • Easily collaborate and align processes
  • Implement changes quickly
  • Automate processes successfully

TEST DESIGN

Re-use defined business processes and design test cases graphically or automatically to:

  • Improve process quality in later project phases
  • Save time by re-using existing data and processes
  • Reduce risks of incomplete testing

GOVERNANCE

  • Manage the process of process management:
  • Implement processes in a lightweight, model-driven way
  • Make changes without IT’s involvement
  • Reduce implementation efforts by 50 percent

CUSTOMER JOURNEY

A good process is no longer good enough; it’s the customer experience reflected in your processes that really matters. By designing and analysing customer journeys from the outside-in perspective, you get a chance to enhance their customer experience in order to differentiate from competition in terms of customer satisfaction and to reflect on your own processes from another point of view. But in fact, the Business Process Analysis (BPA) world missed developing a CXM solution that delivers the capabilities and the methods to design and analyse processes from an “outside-in” perspective. 

To close this gap, Palmira utilises ARIS to enable clients to improve their customer experience by designing customer journeys.

By taking customer emotions and expectations into account and using techniques such as customer journey mapping, customer touch-points analysis and identifying the critical Moments of Truth (MoT), your organisation can deliver a better customer experience. Using such approaches to improve customer satisfaction helps you:

  • Ensure better customer interactions, enhance customer satisfaction
  • Stay tuned to customers and recognize new ways to satisfy customer needs
  • Enhance customer loyalty, increase sales and revenue
  • Enhance measures and KPIs, reduce brand risk
  • Preserve business agility
  • Identify gaps and issues, recognize opportunities
  • Take advantage of new innovations

Customer Journey is essential for any industry and heavily utilised by the Government, Banking, Oil and Gas and Telecommunication sector.

OUR METHODOLOGY:

Palmira keeps a simple business process methodology. We apply APQC. Starting with identifying Core, Support and Management Processes, we then define the value chain diagram in 2nd level. Then the 3rd level consists of processes names for the ease of navigation. While in 4th level, we document the process workflow. Capturing events and activities in the process, we link each activity to all related organisational context including: Services, Roles, Forms, Risk,… . The implementation promotes agility and responsiveness of the organisation, empowering governing and procedures related to the ecosystem.

Additionally, all our projects go through the 3M (Man, Method, Machine) practice:

Method: Designing the procedures according to global standards.      

Machine: Installing and configuring the solution according to the applied method.

Man: Knowledge transfer to empower human capital to run the solution with the right methodology.

Palmira delivers  pioneer Business Process Management services to several reputable names in Government, Banking and Telecommunication sectors. We delivered Business process Management projects that serve great initiatives. From Digital government to Open Finance and from paperless government initiatives to Open Banking. Opening the opportunity for businesses to re-engineer their processes, improve their operation and compliance. Helping our clients to design their Digital Future.

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Metrix+

Metrix+

Strategy and Performance management solution

Best digital experience to manage your Strategy-to-Execute cycle

Empowering decision making process
Metrix+ is an evidence-based strategy and performance management solution, empowering organisations to transform their performance management processes from burdensome routines into valuable business practices. It focuses on measuring what matters to achieve your strategic objectives and offering to manage your eco-system with the ability to cascade and aggregate any performance measures.

Corporate performance management

  • Things are moving faster than ever in our always-changing digital world. Your business has to continuously improve and evolve to stay relevant and ahead of the market. New technologies, new business models, challenger brands and new competitors emerging virtually overnight are forever altering customer expectations—and all blend to create the perfect storm of digital disruption. According to Gartner, 40% of decision makers are urged to be faster while 79% of decisions are based on data provided by humans (manually captured).

    MetrixPlus enables decision making processes, empower responsive organisations and provide the agility to manoeuvre in ever-changing market conditions. MetrixPlus dynamicity offers you a user friendly experience to manage your strategy-to-execute processes, enabling you to cascade and aggregate any performance meausres. MetrixPlus is the next generation of xP&A (Extended Planning and Analytics)

  • Metrix +

This is achievable in four simple steps:

  1. BUSINESS CONTEXT INFORMATION MANAGER
    Create your Digital Twin Organisation capabilities by capturing the organisation contextual dimensions, as well as providing multi-dimensional relationships. Empowering you to build logical connections between identified organisational elements such as processes, channels, products, customers, departments, etc and Performance measures
  2. METRICS MANAGER
    With an evidance based capability, MetrixPlus offers flexible digital experience to identify, manage and assess performance metrics. You can set tasks and accountabilities to get data on-time. MetrixPlus supports different types of KPIs (Automatic, Manual & Aggregated) associated with organisation context to ensure proper proof about what is measured and what should be measured yet.
  3. DECISION MAKER ASSISTANT
    Decision makers have valid and evidence proof about the organisational context and performance data where future planning and budgeting will be accelerated and more accurate. The software supports intelligent performance risk issues and suggests corrective and preventive action to ensure proper and systematic governance toward total corporate performance management.
  4. PERFORMANCE VIEWS DESIGNER
    Metrix+ enables users to build and publish visual, interactive and relational dashboards to display performance perspectives according to audience interests. Metrix+ enables you to visualise organisational context in hierarchical view, providing the audiences more insight about cascaded and aggregated performance data and to study the impact of low-level organisational context to the top-level.

Features:

  • Dynamic views and perspectives
  • Dynamic workflow and SLAs
  • AI based to Foresee outcomes
  • Dynamic forms and surveys

Built to achieve higher-performance and enable decision making process

MetrixPlus offers:

  • Seamless Integration with ARIS by SoftwareAG
  • Ability to integrate with other Enterprise Architecture solutions to capture the organisational context
  • Ability to integrate with other budgeting tools like Hyperian, Port…etc

Metrixplus CPM strategy planning

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Performance Management

Corporate Performance Management

A smart solution to formulate organisational strategies and enable decision making processes

Discover, measure and analyse your processes to continually improve them. Enhance quality and efficiency by tracking relevant KPIs and plotting out proper courses of action for your business.

A smart solution to formulate organizational strategies and enable decision making processes

Corporate Performance Management (CPM) refers to a tool used by corporations to formulate organisational strategies through prescribed methodologies, data analysis, processing, and reporting to monitor and manage the performance of an enterprise. In other words, CPM helps corporations use proven and tested methods and processes to improve their business management. CPM are interchangeably named Performance management software or Performance management Solution (PMS)

  • Performance management solution

  • According to Gartner: “Corporate performance management (CPM) is an umbrella term that describes the methodologies, metrics, KPIs, processes and systems used to monitor and manage the business performance of an enterprise. Applications that enable CPM to translate strategically focused information to operational plans and send aggregated results. These applications are also integrated into many elements of the planning and control cycle, or they address BAM or customer relationship optimization needs. CPM must be supported by a suite of analytical applications that provide the functionality to support these processes, methodologies and metrics.”

    Although CPM is misleadingly described as a business intelligence, its concept is straightforward. The CPM output is vital to the organization in ensuring to maintain its key metrics and KPIs to improve its outcome and subsequently build capability of agility and resilience.

Importance of Corporate Performance Management Software

In the era of business management intelligence, corporations must embrace processes automation. Here are some of the benefits of adopting a CPM solution like MetrixPlus.

  • Real-time feedback
    Performance Management Software (PMS) has smart dashboards that contain every measurable metric and KPIs a management team needs for the decision-making process. However, the advantage is not in the variety. It’s in the ability to read and use data as changes happen in real-time across all parts of the organisation. That is why you need a dynamic interface and capability to build multiple views to have resilience and agility in responding to organisational changes and market distributions.
  • Data consolidation for easy management
    The tools have the intelligence to gather, group, and combine data from multiple sources, whether it is departments, spreadsheets, or building forms with defined SLA to get data on time.
  • Provide simple data feedback and access Performance management tools enable managers to have ease of access to information while still fostering accuracy and quality.
  • Provide ease of risk management One significant advantage of CPM is the impact analysis. For instance, the model empowers managers to mitigate risks and make informed decisions based on the analyses of the best-and worst-case scenarios.
  • Ease of collaboration CPM tools are not only locally integrated but also cloud-connected, which allows all users to stay in sync across all departments.

SOURCES OF METRICS

Information used in the creation of CPM metrics originates from data laying in databases or manually captured from concerned personnel. Those data could contain transactions processed for specific services or information generated from accounting books such as cash flow statements, balance sheets, and income statements. Other sources may include planning, budgeting, and forecasting data, which contain reports such as resource planning, including human resources, services transactions, and financial aspects. Once sources of metrics are identified the KPIs can be formulated.

Therefore, companies should put in place viable frameworks to ensure there is actual performance management and to implement a dynamic CPM solution like MetrixPlus to enable the decision-making process with data on-time according to the updated framework. Below are common frameworks.

Balance Scorecards: A collection of several organisations’ viewpoints

EFQM Excellence Model: A framework that bases strategies on how a competitive organisation should operate. This includes several Government Excellence Programs such as:

  • Dubai Government Excellence Program
  • Sheikh Khalifa Government Excellence Program
  • The King Abdullah II Centre for Excellence (KACE)
  • MPO: Maps strategies or trends of how a business should be adapting to the changing global business experiences
  • Six Sigma: A data-driven framework that ensures the successful operations of a company by eliminating defects by using a simple DMAIC (define, measure, analyse, improve, and control) approach
  • Global Star Rating for Services
  • Key Performance Indicators (KPIs): Measures performance of the above frameworks
    • ADAA as a performance measurement framework developed by The National Centre for Performance Measurement in the Kingdom of Saudi Arabia (Vision 2030)

The strength of MetrixPlus comes from the ability to adopt any framework without the need for IT development skills. The features of building views are vital for strategy management because strategy is about continuous improvement processes for the whole organisation.

HUMAN PERFORMANCE MANAGEMENT (HPM) VS. CPM

Sometimes in corporate management, it is not apparent what strategic managers mean when they refer to performance management. Although this might create confusion with other systems and impose a differentiation between human performance management (HPM) and corporate performance management (CPM). MetrixPlus enables organisations to define any element (Process, employee, department, service, application, etc.) and easily identify the KPIs related to this element and manage it.

However, and for a matter of clarification, the HPM, performance management refers to the performance of human resources. It pertains to employees’ productivity, their level of satisfaction, employees’ turnover, or their operational capabilities. On the contrary, CPM is about how to communicate, align, and deliver actionable strategies through strategic frameworks, as discussed earlier. Therefore, it’s important to clarify the context of performance management in the discussion.

HOW TO AVOID CORPORATE PERFORMANCE MANAGEMENT PITFALLS

When a company communicates effective performance management across the organisation, it must draw critical expectations, as well as expected results. However, this does not always happen smoothly, depending on the dynamicity of the selected solution. As a result, CPM faces significant challenges that need remedies in the initial stage as outlined below.

Strategic alignment with organisational context

This refers to ensuring that every part of the organisation’s processes and all vital elements are aligned with the primary objective such as initiatives, projects and program management, risk management, services, employees, etc.

Smart automation

A poorly executed CPM will mean absolute failure. That’s why a corporation should establish an accessible, elaborate, and dynamic Performance Management Software. A PMS like MetrixPlus is capable of automating the collection of data using a low-code workflow engine. A PMS that easily integrates, processes, and reports as per proposed standards.

Goals synchronisation

Companies should not just use existing strategies without even focusing on their unique strategies. They should instead focus on articulating their primary goals across the corporations so that CPM and all stakeholders are in line with the set strategies. That is why it is again important to select a CPM like MetrixPlus that is capable of building views according to end-user requirements.

Collection of Key Performance Questions (KPQ)

Though derived from KPIs, KPQ is about collecting meaningful, relevant, and usable data by asking the right questions of the proper departments and sources. This is achieved easily by MetrixPlus through a form builder and workflow engine that automate the collection of data on-time.

Fostering a positive learning environment

Once data has been collected, analysed, and interpreted, the next course of action is using the information in meaningful ways. That is, ensuring that organisations have empowered relevant departments to use, correct, and improve areas suggested by CPM metrics and KPIs.

 

HOW TO CHOOSE AN EFFECTIVE CPM SOFTWARE SOLUTION

With the wide range of options in the market, it can be difficult to choose high-performing CPM software. Therefore, below are two fundamental elements to consider when shopping for a CPM solution.

Flexibility and adoption of change

Look for a product that delivers your requirements and is flexible to adopt changes in the future. Concentrate on the features and outcomes that the CPM will provide you.

A product from a reputable organisation

A good product must have positive feedback because it drives satisfaction. The opposite is also true for an average product. However, there is an exception to this rule. Some companies may have a great product, but they are relatively new in the market and have yet to receive some feedback. The best way to move forward, in this case, is to use their trial version before committing to purchasing the full package.

MetrixPlus is an evidence-based corporate solution that enables decision making, monitoring goals, processes, services, employees and systems using innovative methodologies, and metrics for large organisations.

It enables organisations to capture context, correlate diverse internal elements and link them to well-defined metrics and results. MetrixPlus enables a proactive practices, manage the full cycle of Strategy-to-Execute including a robust management review, and automated SLAs to assign accurate roles roles and responsibilities to departments and employees, all with the help of AI algorithms.

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Strategy Management

Strategy Management

ACHIEVE YOUR BUSINESS GOALS ON THE BACKBONE OF TECHNOLOGY!

Palmira enables you to identify gaps and improvement measures to meet its objectives. We identify clear action plans, define KPIs to monitor, and deliver smart solutions tailor made to organisation.

  • ACHIEVE YOUR BUSINESS GOALS ON THE BACKBONE OF TECHNOLOGY

    Strategic management, a continuous planning, monitoring, analysis and assessment of all that is necessary for an organisation to meet its goals and  objectives. Fast-paced innovation, emerging technologies and customer expectations force organisations to think and make decisions strategically to remain successful. Strategic management typically involves:

    • Analysing internal and external strengths and weaknesses.
    • Formulating action plans.
    • Executing action plans.
    • Evaluating to what degree action plans have been successful and making changes when desired results are not being achieved.
  • Strategy management ARIS2

  • Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organisations use KPIs to evaluate their success at reaching targets. Selecting the right KPIs will depend on your industry and which part of the business you are looking to track. Each department will use different KPI types to measure success based on specific business goals and targets. Find out what types of key performance indicators are relevant to your department, industry, or role.

  • Goal ARIS

Palmira implements best solutions for Business Strategy, so organisations can:

  • Define strategy across all required facts using the business segment matrix and KPI allocation model
  • Save time with templates for strategy diagrams, strategy allocation diagrams and SWOT diagrams
  • Diagrams are linked and repository-based to create a single source of truth, assuring strategy modelling is ready for future use—not just for short-term presentations
  • Customise these templates to your company’s individual information needs.
  • Generate business models to describe how your organisation creates, delivers and captures value
  • Describe key activities, partners and resources, value propositions, customer relationships, customer segment channels, cost structures and revenue streams
  • Create organisational models using value chain diagrams and organisational charts
  • DESCRIBE YOUR STRATEGY WITH BUSINESS MODEL CANVAS

    Strategy is vital for a successful business. Government, Banking, and Telco are actively updating their strategies and tactics. For example, Saudi Arabia has an ambitious Vision 2030, UAE introduced UAE 2071 Plan and Dubai has the Dubai 2040 plan. Those strategies need dynamic and powerful technologies to track strategy execution and plan continuous improvement. 

  • Strategy management ARIS

Why choose Palmira?

We deliver effective digital solutions by offering a set of tailor-made services to plan, design, and govern digital transformation using best expertise and solutions.

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Business Process Management

Business Process Management

Palmira provides an in-depth assessment of your existing business processes, and identifies gaps and improvement measures to increase efficiency and maximise output. We analyse the connections between Man, Method and Machine, so that your organisation can excel in its daily and long term tasks.

“Business process management (BPM) is a discipline that uses various methods to discover, model, analyze, measure, improve and optimize business processes. A business process coordinates the behavior of people, systems, information, and things to produce business outcomes in support of a business strategy. Processes can be structured and repeatable, or unstructured and variable. Though not required, technologies are often used with BPM. BPM is key to align IT/OT investments to business strategy.”

Gartner

  • BPM is a way of looking at and then controlling the processes that are present in an organisation. It is an effective methodology to use in times of crisis to make certain that the processes are efficient and effective, as this will result in a better and more cost-efficient organisation.

    The term business process management covers how we study, identify, change, and monitor business processes to ensure they run smoothly and can be improved over time. Often framed in terms of the daily flow of work – and yes, “workflow” generally does fit under the process improvement umbrella – it is an important piece of the access and use puzzle since no or poor process really degrades your ability to get at and leverage information.

  • ARIS BPM Proocess reengineering

BPM is best thought of as a business practice, encompassing techniques, and structured methods. It is not a technology, though there are technologies on the market that carry the descriptor because of what they enable: namely, identifying and modifying existing processes, so they align with a desired, presumably improved, future state of affairs. It is about formalising and institutionalising better ways for work to get done. 

  • Successfully employing BPM usually involves the following:

    • Organising around outcomes, not tasks, to ensure the proper focus is maintained
    • Correcting and improving processes before (potentially) automating them; otherwise all you’ve done is make the mess run faster
    • Establishing processes and assigning ownership lest the work and improvements simply drift away – and they will, as human nature takes over and the momentum peters out
    • Standardising processes across the enterprise so they can be more readily understood and managed, errors reduced, and risks mitigated
    • Enabling continuous change so the improvements can be extended and propagated over time
    • Improving existing processes, rather than building radically new or “perfect” ones, because that can take so long as to erode or negate any gains achieved
  • Monitor process aris

BPM should not be a one-time exercise. It should involve a continuous evaluation of the processes and include taking actions to improve the total flow of processes. This all leads to a continuous cycle of evaluating and improving the organisation. The steps that can be recognized in BPM are:

  • Analyse
  • Re-design and model
  • Implement
  • Monitor
  • Manage

Getting information to where it needs to go when it needs to go there is only part of the solution – much of the rest involves first requesting the insights you need and then having those insights communicated to you in an immediately usable format. This is what reporting and querying software are all about. 

Success depends in large measure on how well you label the data in your repositories so it can be identified and included when an appropriate query comes along. A major boost toward accomplishing this goal exists in the form of the Common Warehouse Metamodel (CWM), a complete specification of syntax and semantics that data warehousing and business intelligence tools can leverage to successfully interchange shared metadata.

 Released and owned by the Object Management Group (OMG), the CWM specifies interfaces that can be used to enable the interchange of warehouse and business intelligence metadata between warehouse tools, warehouse platforms, and warehouse metadata repositories in distributed heterogeneous environments. It is based on three standards:

  • UML – Unified Modelling Language, an Object Management Group (OMG) modelling standard
  • MOF – Meta Object Facility, an OMG metamodeling, and metadata repository standard
  • XMI – XML Metadata Interchange, an OMG metadata interchange standard

 CWM models further enable users to trace the lineage of data by providing objects that describe where the data came from and when and how it was created. Instances of the metamodel are exchanged via XML Metadata Interchange (XMI) documents.

 The simplest of these is cleverly known as routing or simple workflow. It moves content – very often in the form of conventional documents – from one place or person to another, and when task A is complete, it allows for task B to begin. Routing tends to be ad-hoc, without any automated rules processing, and with little or no integration between the process management and the affected applications. Instead, it is pretty much person-to-person.

 Workflow is more than just simply moving things from A to B to C to D because it allows tasks to be carried out in parallel, saving time and increasing productivity. Able to manage multiple processes taking place at the same time, it accommodates exceptions and conditions by applying user-defined rules.

 BPM itself is perhaps the “ultra” process improvement technique because it explicitly addresses the complexity of inter-application and cross-repository processes and incorporates data-driven, as well as content-driven processes – all on an ongoing basis.

 Usually driven by business rules, it involves a lot of operational analysis and flowcharting, and the more sophisticated offerings in the space include not only process designers but also simulation tools so processes can be run virtually to identify bottlenecks or other issues related to either people or underlying infrastructure.

Our methodology:

Palmira keeps a simple business process methodology. We apply APQC. We begin by identifying Core, Support and Management Processes, followed by defining the value chain. The third level consists of naming processes for the ease of navigation, and in the fourth level, we document the process workflow, capturing events and activities in the process. We link each activity to all related organisational contexts including: Services, Roles, Forms, Risk, etc…. The implementation promotes agility and responsiveness of the organisation, empowering governing and procedures related to the ecosystem.

 Additionally, all our projects go through the 3M (Man, Method, Machine) practice:

  • man method machine palmira method

    • Man: Knowledge transfer to empower human capital to run the solution with the right methodology.
    • Method: Designing the procedures according to global standards. 
    • Machine: Installing and configuring the solution according to the applied method.

Process management is necessary for organisational improvement. Palmira implements ARIS to allow enterprises to maximise the return of investment in modelling efforts by helping to create defined process architecture and design processes according to a consistent hierarchy.

Uncover your inefficiencies and reveal a brand-new strength for your organisation.

Palmira’s team of experts deliver a full cycle of BPM:

  • Business Process Analysis (BPA): BPA provides companies with a clear understanding of how processes are functioning and how they can be improved. Palmira practices a variety of Business Process Analysis.
  • Documentation: Grants intensive capturing sessions to assure clarity in business process documentation and applies quality and standards by following latest accredited standards.
  • Gap analysis: Experts in analysing the process to identify inefficiencies and point out critical gaps and deficiencies.
  • Business Process Improvement (BPI): This is key to keeping your project productive and aligned with the overall organisational strategy of your business. Improving the enterprise processes by tackling processes inefficiencies and deficiencies.
  • Process Performance Management (PPM): Improve the transparency of your enterprise and make better decisions based on powerful visualisations of reliable process mining and data analytics.

ARIS Process Minning (PPM) enables you to discover, measure and analyse your processes to continuously improve them. Measure and map your processes as they really are and compare them to your planned processes—down to the expected KPIs.

ARIS PPM enables you to:

  • Automatically discover end-to-end processes and compare them with designed to-be processes for in-depth analysis.
  • Listing patterns for process optimization.
  • Benchmark process KPIs of as-is and to-be processes to identify best practices.
  • Optimise team and collaboration structures via interaction analyses.
  • Easily analyse variations in standard processes.

Business Process Management Key Benefits:

Increase process agility

Flexible operational processes and supporting IT assets assure agile reactions to changing industry and regulatory conditions and operational model changes.

Reduce implementation times

Reduce the time taken to design and implement new processes by re-using existing best-practice processes.

Increase process efficiency

Improve the performance of your processes by analysing and simulating them to remove bottlenecks, identify and remove waste and duplication, make best use of resources and look for opportunities for automation.

Enhance quality

Improve process quality and IT through better definition of processes, avoidance of system breaks and better communication among employees

Customer journey map 

Today there are just three types of companies: Those that actually operate a digital business, those that are transforming into a digital business and finally those that might never become a digital business and fail as a consequence. So, it’s not a question if your business should become digital. It really must be to survive or it just might disappear.

Palmira utilise Software AG’s ARIS Platform to enable enterprises to document, monitor, manage and analyse their processes.

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Our locations:

  • UAE | Dubai | AlMustaqbal Street | Business Bay |
    Exchange Tower | Office # 1703 | P.O.BOX 31712

  • Av. D. João II, Edifício Mythos Lote 1.06.2.1A, 6º Piso,
    Escritório 2, 1990-095 Lisboa, Portugal

    +351218208394

    QW93+G4 Lisbon, Portugal

  • Office#403, Al Abraj Almehaneyeh Complex
    Wasfi Al Tal Street, Amman

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