With better processes across business, IT and SAP systems, your organisation can respond faster to changing mission and business. Use the ARIS Business Process Analysis (BPA) Platform to document and design your strategy, processes and architectures. It’s ideal for analysing, simulating and optimising your business processes with our mapping software.
With ARIS Business Process Analysis, you can leverage the wisdom-of-the-crowd to support continuous process improvements and benefit from governance to keep processes under control. You also can build an effective enterprise management system while keeping customer experience management a priority. All these capabilities are key to your survival in the digital world.
WHAT YOU GET FROM ARIS:
DESIGN & ANALYSE
Define, design and document agency wide architectures
- Support for all industry standard frameworks (e.g. DoDAF, TOGAF, ArchiMate, etc.) and custom frameworks
- Align mission and IT strategy with operational processes and IT architecture by combining ARIS Business Process Analysis and Alfabet capabilities
- Analyse costs to improve process efficiency and cost effectiveness
- Document business processes and dependencies between organisation, processes, data and IT-applications
IDENTIFY & MANAGE PROCESS IMPROVEMENTS
- Identify bottlenecks and run “what if” analyses
- Provide version control and change history documentation
- Govern process management to support change management and continuous improvement programs
ACCESS & COMMUNICATE
- Evaluate process use and quality, and then use KPIs to drive process optimization
- Share process information with a flexible, role-based process portal
- Create a common understanding of your business
- ARIS offers an easy-to-use tool for enterprise-wide business process design. You can create models quickly and present them so they are easy to understand:
- Create, analyse, manage and administer your process architecture
- Document and align your corporate strategy with business processes and IT
- Describe the resources needed for the processes and environment in which they operate
Analyse process information, such as time and costs, using standard or customised analysis and queries:
- Manage process assets in the extensible method-based and multi-language ARIS repository:
- Keep track of version control and change history
- Create a “single truth” for process information
- Collaborate and report without misunderstandings
- Make process information a re-usable corporate asset
- Share process information with a flexible and customizable role-based process portal:
- Publish process information quickly, flexibly, reliably
- Create easy and intuitive views of process models
- Improve acceptability through business-oriented presentation
- Unlock the power of collaborative process improvement:
- Engage anyone, anywhere, anytime
- Design, publish and create dashboards all in one tool
- Link people, processes and IT
Evaluate processes in terms of quality and usage using KPIs:
- Understand and increase the business value of processes
- Identify optimization potential using proven analysis
- Implement best-practice processes and procedures
Analyse business processes to improve process efficiency and cost effectiveness:
- Identify your best processes
- Understand and increase the business value of processes
- Determine best use of resources
Align ARIS process blueprints with execution in webMethods BPMS:
- Easily collaborate and align processes
- Implement changes quickly
- Automate processes successfully
Re-use defined business processes and design test cases graphically or automatically to:
- Improve process quality in later project phases
- Save time by re-using existing data and processes
- Reduce risks of incomplete testing
- Manage the process of process management:
- Implement processes in a lightweight, model-driven way
- Make changes without IT’s involvement
- Reduce implementation efforts by 50 percent
A good process is no longer good enough; it’s the customer experience reflected in your processes that really matters. By designing and analysing customer journeys from the outside-in perspective, you get a chance to enhance their customer experience in order to differentiate from competition in terms of customer satisfaction and to reflect on your own processes from another point of view. But in fact, the Business Process Analysis (BPA) world missed developing a CXM solution that delivers the capabilities and the methods to design and analyse processes from an “outside-in” perspective.
To close this gap, Palmira utilises ARIS to enable clients to improve their customer experience by designing customer journeys.
By taking customer emotions and expectations into account and using techniques such as customer journey mapping, customer touch-points analysis and identifying the critical Moments of Truth (MoT), your organisation can deliver a better customer experience. Using such approaches to improve customer satisfaction helps you:
- Ensure better customer interactions, enhance customer satisfaction
- Stay tuned to customers and recognize new ways to satisfy customer needs
- Enhance customer loyalty, increase sales and revenue
- Enhance measures and KPIs, reduce brand risk
- Preserve business agility
- Identify gaps and issues, recognize opportunities
- Take advantage of new innovations
Customer Journey is essential for any industry and heavily utilised by the Government, Banking, Oil and Gas and Telecommunication sector.
Palmira keeps a simple business process methodology. We apply APQC. Starting with identifying Core, Support and Management Processes, we then define the value chain diagram in 2nd level. Then the 3rd level consists of processes names for the ease of navigation. While in 4th level, we document the process workflow. Capturing events and activities in the process, we link each activity to all related organisational context including: Services, Roles, Forms, Risk,… . The implementation promotes agility and responsiveness of the organisation, empowering governing and procedures related to the ecosystem.
Additionally, all our projects go through the 3M (Man, Method, Machine) practice:
Method: Designing the procedures according to global standards.
Machine: Installing and configuring the solution according to the applied method.
Man: Knowledge transfer to empower human capital to run the solution with the right methodology.